Carolina Furniture

Christopher B. 

on Citysearch

8 years ago

Purchased a couch and loveseat. I was promised 2 weeks for delivery. 5 weeks later and nothing. I have not had any of my calls returned. Once I tracked him down, the sales manager refused to refund my money even though delivery will be 4x longer than was quoted. I now have no furniture for the holidays. Thanks Carolina! I would look elsewhere. Carolina cares about the sale more than the customer. 

sue s. 

on Citysearch

10 years ago

The worst customer service EVER!! The right hand doesn t know what the left hand is doing. They do not return your calls and the person who can help you is never available. The chair was unfunctional and they won't return it. The worst experience we have ever had with a company. 

Christina K. 

on Citysearch

12 years ago

I went to Carolina Furniture at 4199 Transit Rd Williamsville, NY 14221 on June 23, and purchased a mattress. I put down $500, more than the required amount, and was told my mattress was in the warehouse in Jamestown and that I would have it delivered within 1-2 weeks, and that someone would call me to schedule my delivery. The sales representative, Michael Jones, assured me I would have my mattress in no more than two weeks. I had not heard from them in those two weeks, so I called on July 7 and spoke with an unidentified m... read more

tammh h. 

on Citysearch

13 years ago

poor excuse for customer service – The customer service here is very poor. It appears as if no one wants to work at all. I ordered a bed and mattress in the store. The sales person was clueless. It took forever to place the order. two weeks later the sales person called to say the bed isn't in stock but she took the liberty to give me the floor model. I had to threaten to cancel the order entirely to get a discount given that the bed was not brand new any longer. They I received a mumbled call about scheduling the delivery. ... read more

bajane 

on Citysearch

14 years ago

best furniturestore and quality – I purchased furniture recently at Carolina furniture. I special ordered a sofa lovseat chair and ottoman. Unlike most stores that you have to buy the color in stock, we were able to customize it the the color and style we liked. It came in the time frame that they quoted us and the delivery guys were dressed professionally were on time and the quality is better then anything you will find around time. I would def recomend them. 

shuttlepilot 

on Citysearch

16 years ago

DON'T EVER PURCHASE FROM THESE PEOPLE – I purchased from these people in november 2008. there furniture that comes from manufacturer craftmaster, sofa, is junk, craftmaster manufacturer has many complaints filed against them. i had this sofa three months, and the fabric is grossly defective, it's pulling apart. the threads are not holding up, when their repair person Jim came out he informed me that he's seen this with at least three different fabrics from this manufacturer. and when i email or call this cheryl person that's... read more

wmaz 

on Citysearch

16 years ago

Carolina Furniture...DO NOT BUY FROM THERE! – Do not buy from here! Save yourself months of aggravation. We put a deposit down for a kitchen set and dining room set in August. They told us it would be 3 weeks. Kitchen set came in 6 weeks later extremely damaged. How they even sent something so damaged is beyond me. We could not refuse shipment. They told us they would ship a new one. The warehouse called and said that was badly damaged too. They sent us a scratch and dent as loaners. Meanwhile, the dining set was put on a ba... read more

Burned1x 

on Citysearch

17 years ago

Buyer beware – Carolina Furniture sold us complete junk! And when the junk came in damaged they tried to get us to keep it. When we wouldn't go for that, they took the junk away, still charged our credit card while we waited for the replacement junk to come. Seriously, the dining table and chairs they sold us were not even wood. It is God only knows what painted to look like wood. This furniture is the most expensive piece of junk we've ever bought. I would really consider shopping else where.