Carlyle

LDJ 

on Google

11 months ago

We ordered 3 sofas with Tiersa 2 yrs ago. We are very happy with our custom sofas. Know what you want is the mantra here, take the time and trouble, makes a huge difference in your quality and comfort. and you will be so satisfied. No oversized ,uncomfortable sofa for you. Also ordered a sofa bed, have not used yet, so be sure you really need it before ordering it. Only hiccup was foam delay during Covid. Prices and quality much better than other designer showrooms too. 

Deborah Harse 

on Google

2 years ago

Consumer, beware of false claims and proceed with Carlyle at your own risk of great aggravation. I purchased a Carlyle sofa bed in 2002, it was beautiful and served me well. But after many years of use the sofa bed mechanism needed to be replaced. Unfortunately, I found that the Carlyle customer service ethic had plummeted since my initial dealings with them and my attempt to replace the sofa bed mechanism through Carlyle turned out to be an utter fiasco. Through the process of making the sale, the customer service persons w... read more

Heidi Halpern 

on Google

3 years ago

Had all sorts of misunderstandings and service issues with Carlyle when I bought my sofa two years ago. Fast forward and a metal piece fell off the sofa and I have no idea where it goes or what it is used for. Also, spent far more money on fabric than I wanted to when I set out to purchase but figured it was worth the extra cost because I'd have the sofa for years. All the cushions are coming undone! The velour is fraying. I spent a fortune on this sofa and I bet I won't have it another year. When I do replace it, you can be... read more

Ellen Bialo 

on Google

3 years ago

After two years of light wear when the cushions flattened like pancakes we were told to go to Rene Rojas to refill them. They did a terrible job. The back cushions were overstuffed and distorted. The seat cushions flattened after a short period of time. The feathers shed like a cheap down coat. This repair cost us $1,000. The cheap looking fabric Is stretched out and very worn looking. It is now 3 years old. Carlyle Customer service said there was nothing they could do. They recommended going back to Rene Rojas. Rene Rojas s... read more

Frederick W Hill 

on Google

3 years ago

I own two, a Full and a Queen Nothing more to be said!