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Carilion Clinic Billing Customer Service
- Roanoke, VA
About this business
Location details
1502 Williamson Rd NE Ste 100, Roanoke, VA, 24012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Upon calling, the automated agent was incredibly slow and the human agent I spoke with was impatient and rude. Got the information I needed in the end, but not before I was told that I was wrong about something that I knew was correct.
FYI - They'll literally just update your MyChart with a bill and then 3 months later send it to a Collection's agency, without calling you first directly. Super shady. Make sure you have e-mails enabled or else you're screwed, I guess. The customer service rep was trying to joke around with me like I was her pal, like "Trump's trying to bring back the medical debt reporting, ugh!" Okay? Yeah. That would suck. Now help me?... Spoiler: No help was received.
Great service specially thanks to Bianca V from customer service she was on top to help with my queries and gave me proper guidelines. Thank you!
I have Carilion insurance. They don't tell you upfront if your insurance will cover the cost of a test. They make you call the insurance yourself and find out how much you'll have to pay. Not good business.
Zero stars doesn't began to express my frustration here. Friendly, but completely useless with billing issues! Never managed to receive an answer to any of my questions. No help, no resolution. Lots of awkward hold time during calls with reps and seemingly scripted dialog to navigate the conversation. Also, important to note, that if your insurance denies a claim (essential making you uninsured for that visit), you will be required to pay out of pocket FULL PRICE!!!. Discounted cash prices are only for the uninsured. Which i... read more
Frequently asked questions about Carilion Clinic Billing Customer Service
How is Carilion Clinic Billing Customer Service rated?
Carilion Clinic Billing Customer Service has a 1.7 star rating with 26 reviews.
When is Carilion Clinic Billing Customer Service open?
Carilion Clinic Billing Customer Service is open now. It will close at 6:00 p.m.
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