Patty C. on Insider Pages
9 years ago
09/17/2011, 12:23 PM
Very bad customer service, HIGH teacher turnover
My daughter has been going there for 2 years and have loved it. Now our third daughter started there. The center decided to now have a dog on premise that is on the playground playing with all the kids during their recess/play time. NO information about this was ever sent home or made aware to parents, NO allergies questions were ever asked. The dog was there one day and there to stay. 2 days ago I found out that the dog is not just behind the desk, it goes out to the playground and plays, pees and poops where my child plays (they have artificial turf, no real grass). I feel like the center has put my child and every other child in danger by not properly informing us of this change. What if a child gets bitten? What if a child has an allergy (which on their medical form asks nothing about pet allergies, so the owners do not know if your child is allergic to pets or not). I know for a fact that parents are unaware that the dog is out with their kids. At the end of the day a dog is an animal and who know how it will handle when 20 kids pulls his tail. He is not leached it is roaming the playground the property halls.
The owner Carrie Kuhn has been extremely rude and told me that she didn't have time to deal with people like me, that people were lining up to go to this school and I pretty much was a nobody. (Let me remind you that I have been a very happy, PAYING customer for the past 2 years). I wrote a long email explaining my concern and all I receive in return was 4 words, "Please read your contract". I then send her another email for her to call me asap as I wanted to talk to her about this, no response, so I send another. Latter that night I received an email from her and this is verbatim what she wrote: "I do not appreciate being harassed, emailing me four times within thirty minutes while I am trying to spend time with my family is unacceptable". Let me remind all of you that I didn't call, or show up I emailed her at 3PM during business hours. Her comments says it all. She has no business and people skills and I also found out that both preschool are not capable of retaining ANY teachers, they all leave as soon as they can, very HIGH turnover.
For the past 2 years prices have gone up and the hours that the children are there has gone down, and now an unleashed dog is there without any warning or info to parents, no comments on the bulletin board, not messages from the teacher going home with your child, nothing. If we wanted to know we just had to ask, according to Carrie.
Their education of children used to be amazing and they had an amazing place, but not as of today August 2011. All they now care is money and not the people, teacher, or students. I will unfortunately never tell anyone to go there, but will do everything I can to let everyone know how bad of a place and unsafe it is.