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Captiv Bikes

4.6

About this business

Location details

Unit B2, Imperial Business Park, W Mill, Gravesend, DA11 0DL, United Kingdom

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.627 reviews
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Graham Batt's profile image
Graham Batt 
on Google
3 months ago

Customer service is top notch. Took my gravel bike in for a gear service to stop it from skipping when changing gear. Charles found that the issue was a broken rivet on the cassette. 

phoebe goldup's profile image
phoebe goldup 
on Google
3 months ago

Great customer service and quality of work. Takes pride in what they do. Highly recommend. Thanks again 👍🏻 

Claire's profile image
Claire 
on Google
3 months ago

Absolutely shocking customer service from Charles yesterday and today. His mannerism was not only rude but also not inviting to hear as a customer. It was clear he didn't want or couldn't be bothered to help us with contradicting information given. He couldn't wait to get off the phone. It's a Shame the amount of money lost there with two sons with BMX's is on you Charles. Discusting Customer Service. 

TonyatDD's profile image
TonyatDD 
on Google
6 months ago

Charles was spot on ( so was Nick ) , ordered in some Hope wheels for me and was in store within 48 hours . A very good price too!! Thanks chaps!! 

Barnabas Tedder's profile image
Barnabas Tedder 
on Google
6 months ago

Had a bottom bracket swapped from my Pinarello a few months ago. When I got it back it was incredibly stiff but thought nothing more about it as wanted to get back on the bike. Since then taken the bike to a proper shop and had to have the BB replaced. See comments below: "...bearing of BB were overpressed without reaching the recommended torque setting..." It seems the wrong BB was used, put and overtightened. Bodge job... For anything more than a old banger bike I would avoid. Certainly won't be using them again 

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Frequently asked questions about Captiv Bikes

How is Captiv Bikes rated?

Captiv Bikes has a 4.6 star rating with 27 reviews. 

When is Captiv Bikes open?

Captiv Bikes is closed now. It will open at 9:00 a.m. 

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