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Captiv Bikes
- Retail
- W Mill, Gravesend
About this business
Location details
Unit B2, Imperial Business Park, W Mill, Gravesend, DA11 0DL, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service is top notch. Took my gravel bike in for a gear service to stop it from skipping when changing gear. Charles found that the issue was a broken rivet on the cassette.
Great customer service and quality of work. Takes pride in what they do. Highly recommend. Thanks again 👍🏻
Absolutely shocking customer service from Charles yesterday and today. His mannerism was not only rude but also not inviting to hear as a customer. It was clear he didn't want or couldn't be bothered to help us with contradicting information given. He couldn't wait to get off the phone. It's a Shame the amount of money lost there with two sons with BMX's is on you Charles. Discusting Customer Service.
Charles was spot on ( so was Nick ) , ordered in some Hope wheels for me and was in store within 48 hours . A very good price too!! Thanks chaps!!
Had a bottom bracket swapped from my Pinarello a few months ago. When I got it back it was incredibly stiff but thought nothing more about it as wanted to get back on the bike. Since then taken the bike to a proper shop and had to have the BB replaced. See comments below: "...bearing of BB were overpressed without reaching the recommended torque setting..." It seems the wrong BB was used, put and overtightened. Bodge job... For anything more than a old banger bike I would avoid. Certainly won't be using them again
Frequently asked questions about Captiv Bikes
How is Captiv Bikes rated?
Captiv Bikes has a 4.6 star rating with 27 reviews.
When is Captiv Bikes open?
Captiv Bikes is closed now. It will open tomorrow at 9:00 a.m.
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