Capps Van & Truck Rental

Adriana Armenta 

on Google

6 days ago

Terrible customer service. No help, no apology and full of excuses. As for the vehicles, in the midst of chaos, both vans rented overheated and the AC gave out in this Texas HEAT. Find a different rental company!!! My family and I suffered a loss and were in need of vans to cross 25+ family members across the border to bury a loved one in Mexico. We rented 2 vans. One van was unable to cross the border as the original registration is needed to cross which we knew and in the past, the company has provided. A particular staff ... read more

Cristina Armenta 

on Google

6 days ago

If you are planning to travel outside of the US, do NOT USE THIS COMPANY. To cross the border, it is a requirement to possess the original registration permission for the vehicle you rent. This lovely business was determined to prove that wrong, claiming “No no, you only need a copy.” They refused to give the original so as consumers, we believed them trusting their knowledge. Well lo and behold, we could not cross at the border. They refused to let the van cross. So imagine 15 passengers having to get out with their luggage... read more

Yesenia Torres 

on Google

6 days ago

WARNING: DO NOT RENT FROM CAPPS VAN & TRUCK RENTAL (NEGATIVE stars if it was an option) We rented two 15-passenger vans from Capps for an emergency out-of-country trip due to an unexpected family death. What should have been a smooth journey during an incredibly difficult time turned into an absolute disaster. Both vans overheated in 103 degree weather, and the AC completely failed with passengers inside (children & elders)! This was not only miserable, but also extremely dangerous. One van wasn’t even given the proper do... read more

James Sullivan 

on Google

6 days ago

Do not recommend! My family rented a van from here and it was a huge mistake. They do not provide the proper documentation for vehicles going out of the country, in which they insisted we would not have an issue with. The van was overheating and unable to get us to our destination. When letting the staff know about the issues they gave a cold and rude response taking zero accountability. Staff had a very bad temperament, we will not be using Capps again.