This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Capital One Bank
- Finance
- Chevy Chase, MD
About this business
Your health and safety are our top priority. To minimize health risks from coronavirus (COVID-19), we are temporarily closing select branches. Customers will be able to access ATMs at any branch that is currently open. ATMs in external vestibules will continue to be accessible 24/7 as usual, even if the branch or Café is closed. You can also access our ATMs at select Target® locations.
Location details
5459 Wisconsin Ave, Chevy Chase, MD, 20815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I don’t mean for this to be overly dramatic, but I have never encountered a banker quite like James. His power-hungriness and demeanor is truly unbelievable for someone in a customer service role. I felt personally violated and hurt by his attitude, and my encounter with him singlehandedly inspired my decision to leave Capital One bank for good.
I felt discriminated against during my visit to the bank. I entered the branch to make a withdrawal, and the teller, James, was extremely rude. I was being pleasant and friendly, but he kept asking the same redundant questions, such as, “Why are you withdrawing the funds?” “Why are you texting?” and “Why are there various transfers?” In my head, I was thinking — you’re performing a transaction that’s taking time, so of course, I’ll be on my phone while I wait. There were moments when I no longer wanted to engage in any conve... read more
Love when I walk into this bank and they tell me that they cannot cash a $100 bond. Between that and the scheme Capital One pulled with the deceptive savings accounts, they have become a joke of an institution.
I was a customer with capital one for many years, until they froze my life savings for a second time without warning. I was stuck on the phone for hours and got juggled around between tens of people who wouldn't tell me what was going on. Capital One told me that I might not be able to access any of my money again. Effectively, they were threatening to steal tens of thousands of dollars. I missed a rent payment because all of my money was frozen and they wouldnt give me access to it. I guess that's how they show their power.... read more
This bank lacks good customer service. Will is rude and condescending, management please shadow your tellers there is a level of customer service that is expected.
Frequently asked questions about Capital One Bank
How is Capital One Bank rated?
Capital One Bank has a 2.6 star rating with 30 reviews.
When is Capital One Bank open?
Capital One Bank is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com