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Capital One Bank
- Banks
- Idylwood, VA
About this business
Location details
7501 Leesburg Pike, Idylwood, VA, 22043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Terrible experience with this branch. My wife and I have maintained all our accounts, including business accounts, with them for an extended period. We intended to open a trust account for our solo 401k. Firstly, there was a significant lack of knowledge regarding the process, and secondly, their treatment of customers was the most unpleasant I have ever encountered. Today, we waited there for approximately two hours after which she finally figured out how to proceed and requested two forms of identification. We had our driv... read more
One of the worst customer service interactions I've ever had. I've banked with Capital One for decades but after today's experience with Chris (Christian Sanders), I'll be closing my account. He was incredibly patronizing and disrespectful. He left my ID and passport unsecured and only escalated stress instead of helping. If you're going to bank at CO, don't go to this branch for anything requiring "customer service."
I am deeply frustrated and disappointed with Capital One Venture X. Without any prior warning or proper explanation, my account was abruptly canceled because they claimed they needed additional information from me. What’s worse is that they insisted I provide my full Social Security number over the phone, which immediately triggered concerns about security and suspicious activity. In today’s world, where identity theft is a real threat, this request felt completely inappropriate and unprofessional. This unexpected cancellati... read more
Frequently asked questions about Capital One Bank
How is Capital One Bank rated?
Capital One Bank has a 2.4 star rating with 44 reviews.
When is Capital One Bank open?
Capital One Bank is open now. It will close at 5:00 p.m.
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