Capital One Bank

Zomeily Almonte 

on Google

a month ago

I had a frustrating experience visiting Capital One in Wantagh for the first time to make a domestic bank transfer. The only available employee couldn't help me and informed me that it wasn't possible to transfer funds from a savings account at that bank. The only option is to go to another bank, as they suggest, "If I have an account at another bank, then do it with them." Although I was determined to end my relationship with them, but I called customer service for see, and a very efficient employee helped me through each s... read more

Brandon Kay 

on Google

2 months ago

Had to wait on line a very long time, only 2 tellers on a Friday afternoon. One teller is working with one customer for 20 minutes, the other teller is counting money. The manager gives credence to the saying the fish stinks from the head. 

J X 

on Google

4 months ago

Update 2025 Apparently management started reading the many 1 star reviews and made major personnel changes, Hempstead hires, useless young males, at this location. Bravo! Cheery friendly staff that welcome each visit to the branch. What a 360 degree turn in the right direction, compared to a few ex employees that acted as if they were doing you favors. One in particular was in his late 20’s, 5’8’’ on a good day, dark hair with a beard. Obviously didn’t cut it in higher education and miserable being employed at the bank. Time... read more

K Neville 

on Google

7 months ago

We went into the branch to receive assistance due to the passing of a loved one. We let the individual know that we were not on the account nor were we beneficiaries but that we were handling the finical affairs of the account holder. We were asked for id and told to sit in an office. Not walked to an office but pointed in the direction of two offices and told to wait there. After taking information from us and reviewing the death certificate we were told that she couldn’t do anything because we weren’t beneficiaries. Which ... read more