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Cape Fear Valley Billing Office
- Billing Services
- Fayetteville, NC
About this business
Location details
227 Fountainhead Ln UNIT 4, Fayetteville, NC, 28301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
called with my insurance and kept getting hung up on every time we got put through. a bill was sent to collections that i don’t owe from an improper code/reason and no one would fix it. i have another bill i owe with the exact same scenario, saying i had two physicals when i had a pap smear the first visit, THEN a physical the second visit. this system accepts my insurance, which makes this very frustrating and confusing. not a good experience.
I've been trying forever to pay a bill. They have my wrong debit card on file. My patient portal has never worked. Y'all have the worst phone system ever. I will pay when someone calls me back
If i could leave 0 stars I would. I have been trying to get ahold of someone to add an invoice onto my already existing payment plan but i keep getting sent to a menu that doesnt have options applicable to my situation. Ill called several different numbers and have been put on hold 10+ minutes just to be sent to the menu that doesnt have the right option for me to select. Why is it so difficult to get assistance? This system is a joke.
Whoever they have calling people in the morning like they just did me before 9am with a fast forward aggressive tone please replace her. How do you call someone and say directly you haven’t paid nothing before even asking them about what exactly is going on with the situation? Also before even saying good morning.Before letting someone finish explaining that their insurance company and their Medicaid have been slowly paying these bills and you have been having to resend the bills. Just straight direct no breathing in between... read more
Been paying the account. Made 2 payments and they took it to collections. I am trying to pay them. Now they want me to pay their in house collection agency because, “it’s like paying us.” No it’s not. Cape Fear Valley accepted my money. I was paying. Cape fear valley said too slow- go to collections. The account is not even 6 months old. Disappointed and frustrated.
Frequently asked questions about Cape Fear Valley Billing Office
How is Cape Fear Valley Billing Office rated?
Cape Fear Valley Billing Office has a 1.2 star rating with 18 reviews.
When is Cape Fear Valley Billing Office open?
Cape Fear Valley Billing Office is closed now. It will open tomorrow at 8:00 a.m.
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