This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Cape Fear Valley Billing Office
- Billing Services
- Fayetteville, NC
About this business
Location details
227 Fountainhead Ln UNIT 4, Fayetteville, NC, 28301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I got a referral to Cape fear Valley neurology In Lillington. Highly recommend that place love the people there. But Cape Fear Valley billing Is a different story. I received a bill on mychart stating I owed $300 and I had to pay $300 by July 1 or I could face collections. I called TRICARE. TRICARE informed me they haven’t seen a bill from them but assured me I have coverage. When I finally get a hold of Cape fear‘s finance department, a rude lady tells me to disregard the bill, that they have billed TRICARE. I informed her ... read more
called with my insurance and kept getting hung up on every time we got put through. a bill was sent to collections that i don’t owe from an improper code/reason and no one would fix it. i have another bill i owe with the exact same scenario, saying i had two physicals when i had a pap smear the first visit, THEN a physical the second visit. this system accepts my insurance, which makes this very frustrating and confusing. not a good experience.
I've been trying forever to pay a bill. They have my wrong debit card on file. My patient portal has never worked. Y'all have the worst phone system ever. I will pay when someone calls me back
If i could leave 0 stars I would. I have been trying to get ahold of someone to add an invoice onto my already existing payment plan but i keep getting sent to a menu that doesnt have options applicable to my situation. Ill called several different numbers and have been put on hold 10+ minutes just to be sent to the menu that doesnt have the right option for me to select. Why is it so difficult to get assistance? This system is a joke.
Whoever they have calling people in the morning like they just did me before 9am with a fast forward aggressive tone please replace her. How do you call someone and say directly you haven’t paid nothing before even asking them about what exactly is going on with the situation? Also before even saying good morning.Before letting someone finish explaining that their insurance company and their Medicaid have been slowly paying these bills and you have been having to resend the bills. Just straight direct no breathing in between... read more
Frequently asked questions about Cape Fear Valley Billing Office
How is Cape Fear Valley Billing Office rated?
Cape Fear Valley Billing Office has a 1.2 star rating with 19 reviews.
When is Cape Fear Valley Billing Office open?
Cape Fear Valley Billing Office is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com