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Canyon Bicycles USA
- Retail
- Carlsbad, CA
About this business
Visit the Canyon Factory Showroom to see the latest road, mountain, and triathlon bikes from Canyon.
Location details
5600 Avenida Encinas STE 180, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 11:00 a.m. to 3:00 p.m. | |
| Thu | Closed | |
| Fri | 11:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very unfortunate I fell for the direct to consumer pitch and spent an arm and a leg on a Canyon Endurace CF SLX di2. Canyon will never offer the customer experience or service that a proper bike shop would. I am somebody who can repair almost any bike issue and I own all the tools to do so. That’s why I bought a canyon because I don’t require service but this recent recall of basically all of DT Swiss’s wheels and how Canyon has handled it really shows the benefits of going through a bike shop. People, please be smart. It’s ... read more
The Canyon Shop is a great place to buy a bike. Additionally, the staff is technical and can answer all questions (atleast for me) Plus, the bikes are good quality and stand behind the product.
DONT BUY CANYON!!!! .. SUPER BAD SERVICES AND ETHICS... They send me a 2023 model even though I bought the bike in 2025, with a fork that doesn't blocks.. I send emails and call during my 30 days per Warranty, still nobody has solve me anything. Super bad service...I spent almost 3k in this.. better to pick other bike brands...
Customer service is utterly lacking. If you receive a high-quality bike, you may be fortunate enough to avoid customer service altogether. Unfortunately, they are unresponsive to emails and resort to deception when they do respond. They misrepresent the shipping status of your bike, despite the label indicating that it should have been shipped out by now. If you prioritize a good bike and are prepared to undertake repairs yourself, Canyon may be a suitable option. However, I must emphasize that the customer service experienc... read more
Frequently asked questions about Canyon Bicycles USA
How is Canyon Bicycles USA rated?
Canyon Bicycles USA has a 4.8 star rating with 1,496 reviews.
When is Canyon Bicycles USA open?
Canyon Bicycles USA is closed now. It will open on Wednesday at 11:00 a.m.
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