Newrez LLC

Dustinn Merritt 

on Google

5 days ago

Working with this company has been miserable - little to no communication and nothing but vague answers. Somehow, the title to my mother’s house landed in their lap and the transfer from the previous title company was done incorrectly. Due to medical reasons and increasing financial burdens, my mom needs to sell her house, has a buyer. It was meant to be a quick turnaround, set to close two weeks ago but sneered refuses to release the title - house is paid in full. Only response we’ve had is the company has 30 days to fix th... read more

Madhuri Lokesh 

on Google

a week ago

Their customer service is the worst. You don't get a proper response from them. It has been more than an year and my issue has still not been resolved. They say they follow up but that never happens and they don't have escalation team whom we could reach out to when things don't go as expected. It is very frustrating working with them. This was not my lender in the first place. There was an internal transfer from a different lender to this lender and transfer did not happen properly. Worst service ever! 

John Cooper 

on Google

2 weeks ago

I was transferred to them as my lender. My taxes are incorrect on my escrow. I submitted proof on 7 July. I was told it will be fixed by 1 Aug payment. Then when not done they said it was because I did not request an Escrow Analysis. I have now requested 6 escrow analysis's and they still have not done it 3 months later. They repeatedly sent a form to the finance office, that denied the request and never told the escrow office. Then each rep at the escrow office did their personal math to tell me it is fixed and what my paym... read more