Caliber Home Loans, Inc.

Garth Harris 

on Google

5 days ago

Excellent Lender to do business with, very timely communication and staff interaction is wonderful as well. 

Dean McCrary 

on Google

3 weeks ago

DO NOT USE THIS COMPANY!!! My mortgage was purchased by Newrez a few years ago. I don't escrow taxes or insurance, so I haven't had any issues with them until now. I have an insurance claim for my roof and they are very difficult to work with. I've had to call them 5 times, and I'm still getting very poor service. I had to send my insurance check for their endorsement, and included a pre-paid FedEx return label to expedite this per their instructions. I called yesterday to find out why this hasn't been returned, and they tol... read more

ashok vijayendra 

on Google

4 weeks ago

I’ve been trying to complete a recast for a couple of months now, and it has been an incredibly frustrating experience. When I first called, I was told I would receive the necessary documents by postal mail—not email. After waiting over 15 days with nothing in the mail, I called back, only to be told that the process could actually be done over the phone. I proceeded accordingly and made the payment promptly. However, after another 20 days, the recast still wasn’t reflected on my account. I followed up again and was then tol... read more

April Adair 

on Google

a month ago

DO NOT USE NEWREZ — VETERANS BEWARE If I could give zero stars, I would. Newrez has been an absolute nightmare to deal with. My husband is a 100% disabled combat veteran and is tax exempt. Despite us submitting the correct tax exemption paperwork for both 2024 and 2025, Newrez paid property taxes in error, creating a negative escrow balance that should never have existed. As a result of their mistake, my monthly mortgage payment was increased by $700. I’ve spent over four weeks trying to resolve this, and every time I call, ... read more

Kris Burke 

on Google

2 months ago

Extremely Frustrating Experience – Veterans Beware! If I could give zero stars, I would. Newrez Mortgage has completely failed to handle a simple tax correction, dragging this issue out for months with no resolution in sight. Despite providing clear documentation stating that we owe zero in property taxes, they continue to charge us incorrectly. Every time we call, we get the same runaround—blaming different departments or external entities instead of actually fixing the problem. To make matters worse, when we sent in our of... read more