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Byrd Tile Distributors
- Retail
- Durham, NC
About this business
Laufen USA
Location details
105 W Nc Highway 54, Durham, NC, 27713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 1:00 p.m. | |
| Tue | 9:00 a.m. to 1:00 p.m. | |
| Wed | 9:00 a.m. to 1:00 p.m. | |
| Thu | 9:00 a.m. to 1:00 p.m. | |
| Fri | 9:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent product and service – As a homeowner, I have worked with Byrd Tile in Durham on several renovation projects over the last 2 years (since new management). I can say my experiences have been nothing but positive. They are extremely helpful in the design process and knowledgeable about the products. I would highly recommend them.
Perfect Example of Awful Customer Service – I should have listened to the previous reviewers. Upon entering the Durham location, the lady behind the desk never looked up, but continued to gossip with the man who was also sitting behind the desk with her. (I say gossip because I could clearly hear them talking about a girl they worked with) As we made our way around the room, she got up and proceded to tell us that we were free to look around, but she would recommend making an appointment with a design consultant if we "wante... read more
not a pleasure to do business – Yet, they have a good selection and good design sense. If you can overcome the feeling that they could care less about you, and cater mainly to contractors and interior designers on large scale projects, Byrd Tile might work for you. They supplied the tile for my master bath renovation, and I might use them again. Promised delivery dates are sketchy, too. If you make an appointment you will get an hour of their time (recommended). Otherwise, they feel they're obliged to provide you with only c... read more
Intentionally ripping me off? – I had a very small kitchen tile project and made an appointment to visit the showroom. They were friendly but seemed slightly inconvenienced, and left me alone to go through design books. When they called two days later, the receptionist quoted me a price that seemed extremely high, and ended up being three times the final price. I was pretty sure her explanation was mathematically incorrect, but she wouldn't budge. I actually had to ask my kitchen installers (Kitchen and Bath Galleries in the... read more
Shameful Customer Service – I entered the showroom and did not see anyone working so I proceeded to look around. After 5 minutes a voice said, "Let me know if you need anything." I looked at the sales counter and a young woman was doing paper work behind the desk. I walked over to the desk and stood in front of her. She continued to work away without ever acknowledging me. I decided to just stand there and see how long it would take her to look up. After about five minutes she said, without ever making eye contact with me, "... read more
Frequently asked questions about Byrd Tile Distributors
How is Byrd Tile Distributors rated?
Byrd Tile Distributors has a 4.8 star rating with 132 reviews.
When is Byrd Tile Distributors open?
Byrd Tile Distributors is closed now. It will open tomorrow at 9:00 a.m.
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