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10 High St, Toowong QLD 4066, Australia, Toowong, QLD, 4066, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My girlfriend and I frequently visit this BWS store to buy alcohol. We have shown our passports many times before (always together), and other staff members have never been this strict. Earlier this evening, we came together but left without buying anything because neither of us had our passports. About 3 hours later (around 10 PM), I returned alone with my own valid passport to buy some alcohol for myself only. I clearly told the staff that the alcohol was just for me. However, the same staff member who had seen us earlier ... read more
Very disappointed with my experience at BWS Royal Exchange. Around 7:00 pm, my girlfriend and I were refused service because we didn’t have our IDs with us, which we accepted. About three hours later, I returned alone with my own valid passport. I explained that my girlfriend was not with me, we do not live together, and I was purchasing alcohol for myself. The same staff member still refused to serve me, insisting that my girlfriend had to come back in person with her passport. When I later called the store to politely ask ... read more
Girl in the glasses has got to go, or upskill her customer service skills. She’s obsequious and insufferable
Bad for parking
BWS Royal Exchange has a 3.6 star rating with 98 reviews.
BWS Royal Exchange is closed now. It will open tomorrow at 9:00 a.m.
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