Burke Decor Llc

Jay K. 

on Birdeye

3 years ago

idiotic return policy has more terms and conditions than the IRS forget about returning anything 

Aaron Y. 

on Birdeye

3 years ago

STAY FROM THE SCAM COMPANY! I bought a $1000+ tv bench and ended up receiving a 200-lb coffee table. Called them 10+ times to pick up the wrong item and send me a refund. No one responded and people were always gone for the day. 

Crystal Benaduci L. 

on Birdeye

3 years ago

I purchased three times with Burke Decor and loved all my items! Never had any issues items came beautifully packed will shop with them again! 

B P. 

on Birdeye

4 years ago

My experience with Burke was identical to Randi L. This is a shady dishonest company that takes your money and disappears.  

B P. 

on Birdeye

4 years ago

Horrible, dishonest company. Trying to send me items that I have canceled. Refuse to respond to repeated outreach from: will not respond to email or phone calls. The customer service reps each give a different answer, depending on who you get and what day you get them. The ONLY thing they know how to do is IMMEDIATELY charge your credit card and then ignore all requests for help. AVOID AT ALL COSTS  

Randi L. 

on Birdeye

4 years ago

HORRIBLE COMPANY THAT MISREPRESENTS PRODUCT- GIVES MISINFORMATION AND IS DISHONEST. I PLACED ORDER, CALLED TO TRACK - WAS TOLD IT DID NOT SHIP SO CANCELLED WITH JAMIE. I WAS TOLD THERE WAS NO PROBLEM TO CANCEL ON 5/29 AS IT DID NOT SHIP. DAYS LATER I WAS TOLD BY LAUREN AND ASHLEY THAT THE ITEM SHIPPED 5/26 (ALTHOUGH JAMIE HAD NO SUCH TRACKING) AND THAT I WOULD HAVE TO PAY A RE-STOCKING FEE FOR A PRODUCT THAT I HAD GOTTEN EMAIL VERIFICATION OF CANCEL REQUEST DAYS BEFORE. I WOULDN'T HAVE ORDERED WITH "DESIGNER-RUGS" IF I K... read more

Celeste P. 

on Birdeye

5 years ago

I had an incredible experience with several agents who assisted me in making an exchange. Many sites do not even offer exchanges but this one waives fees if you return and order a different item - which sure ads up to a huge savings when you are shipping oversized furniture items. I called several items to make adjustments bc i couldn't make up my mind!!!! But i am beyond thrilled with the coffee table and runner that everything in our new home is installed. Thank you. 

Jill M. 

on Birdeye

5 years ago

Purchased a table from Burke Decor and they left a 170 pound table at the door not assembled called to complain and cancel my other order. Promises , promises and once again a Credenza left at the door , and broken. All broken promises and I am left with a Broken credenza. Do not buy from them. Go anywhere else. 

Richard E. 

on Birdeye

5 years ago

I placed a small order for an accent pillow. Ididn't love the color in person but the quality was good. I worked with returns for an exchange and swapped it for another color way. The agent recommend other selections which was really helpful. I found the perfect green and fabric is awesome.