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Budget Car Rental
- Transportation Services
- Spring, TX
About this business
Location details
24722 North Fwy, Spring, TX, 77386, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
Pick up time was late i had the pick up time at 8am because i made plans to go on a road trip. I received the car at 10:10 am, no apologies from the staff they just told me “ oh we send you a message about delays last night “ which in fact they didnt, they send it that same morning. Car was new and good but not cleaned. Staff is not the best and not friendly with the customers crazy attitude and act like they dont care about business.
I would give zero starts. I paid for a full size SUV. I prepaid. The price was $117 but as soon as I clicked pay it changed to $137 but they said I should see the refund. When I got there they did not have the car. They gave me a much smaller car and charged me more for it. I will never use this place or budget again. So it was not $117. It was $137 and later on they charged another $40 for the smaller car. Shame!
They randomly sent me a call and left a message that they needed Me to cancel the vehicle. I called and got a corporate line, who had no idea what was going on because they didn't see any cancellations or supply issues. Corporate was kind enough to switch the reservation to a different location, so apparently they're a known problem.
Melinda is the very best customer service agent I have encountered at any location took very good care of me I made it back home for the holidays to spend time with my family thank you ! (Give her a raise) ⭐️⭐️⭐️⭐️⭐️
I would NOT recommend this location. When I called just to verify that my booking had been canceled, ( because I called the day before, but booking was STILL showing as confirmed). I encountered a RUDE female, with very little to no customer experience. People in customer service need to have respect, ears to listen and a kind, caring personality. She was very short in conversation and NO CARE of my concern. Just sad. The lost my business and everyone else I know.
Frequently asked questions about Budget Car Rental
How is Budget Car Rental rated?
Budget Car Rental has a 2.9 star rating with 88 reviews.
When is Budget Car Rental open?
Budget Car Rental is closed now. It will open tomorrow at 9:00 a.m.
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