Budget Car Rental

Mark Schultz 

on Google

a month ago

This was one of my better car rental experiences ever. I received a courtesy call from customer service rep Eric while waiting for my connecting flight to the Knox County Airport. He wanted to make sure I knew their business hours and let me know the car was ready for pickup when I arrived. The exact car I’d requested was waiting upon arrival, and it took less than five minutes to complete the paperwork and get on the road. I ended up needing an extra day added to the rental period, which they accommodated no problem. Drop o... read more

susan young 

on Google

4 months ago

The service was okay, not overly helpful. Ask a question and they show you a contract to read rather than just answering your question. There was no walk through prior to renting. It looked like they wiped the windows down with milk. The car I got smelled like a teenager who just dicovered Ax. That was used to cover up the smoke smell which eventually was so overpowering if I drove more than 10 minutes I got a headache. No apologies or any effort to make it right when I brought it back early. I was told I should have told th... read more

Skye Gunter 

on Google

8 months ago

Was not told that I needed to have a credit card to pick up the rental car which left myself and my disabled mother stranded at the airport three and a half hours from home. 

Ashley Divilio 

on Google

a year ago

Giving one star because although booking was easy, the First Gentleman we worked with was great (gave us 3 options for a 7 passenger vehicle), and the price was great, at return the women (Kathleen) had awful customer service. She was very rude. There are no prices disclosed about if there is mud on the exterior and or interior for a cleaning charge although they have a sign and have it also on our contract receipt (which she collected even though it was our copy) that the vehicles must come back how they left. The van was n... read more