Budget Car Rental

Christina Cc 

on Google

2 months ago

I rented a car from them, 5/22-5/25. On 5/25 my drop off was scheduled for 12. I showed up at 11:55am, and the door was locked. I had a flight to catch, and I called 10x with no answer. Left the car in the back, took a video of the closed place, and left the keys in the center console. They just reopened again today, and tried to charge me for 2 extra days.. safe to say, I disputed the entire charge and closed my card with my bank. Be careful renting from them, the reviews don’t lie and they clearly do this to people often. 

Jordan Nielson 

on Google

4 months ago

We had a horrible experience with this rental location and the employee Freddy who worked there. My wife and I had rented a car from the Mesa Airport location and were given an electric vehicle. We do not have an electric vehicle and have never used one. We did not want the vehicle, but the employee said it was a great vehicle and would be easy to charge. Skeptical, we took the vehicle, a Subaru Solterra. No details were provided on charging other than to download an app called Presto. This app would show us charging locatio... read more

James Kragenbring 

on Google

6 months ago

Cancelled my reservation at time of pickup. To add insult to injury, I have to call an 800 number to get my prepayment refunded. Friendly employee, but garbage service. 

Aaron B. 

on Google

8 months ago

I prepaid "estimated" charges for a one-week car rental. Once I returned the car, the actual charges I incurred were $75 less than what my credit card was charged for the prepayment. When I called the store to inquire about my refund, I was told I would have to call "customer service," and was given an 800 number to call. The runaround had begun. After being on hold for 45 minutes with "customer service," I was told that Avis/Budget's policy is to not refund for prepayments, but they would offer me a discount on a future ren... read more

Aaron B. 

on Google

8 months ago

I prepaid "estimated" charges for a one-week car rental. Once I returned the car, the actual charges I incurred were $75 less than what my credit card was charged for the prepayment. When I called the store to inquire about my refund, I was told I would have to call "customer service," and was given an 800 number to call. The runaround had begun. After being on hold for 45 minutes with "customer service," I was told that Avis/Budget's policy is to not refund for prepayments, but they would offer me a discount on a future ren... read more