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Budget Car Rental
- Transportation Services
- Santa Barbara, CA
About this business
Location details
500 James Fowler Rd, Santa Barbara, CA, 93117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 9:00 p.m. |
Totally understaffed and terribly slow. Seems like they have a few employees, but only one is working, and without much efficiency at that.
You WILL be charged extra day if your return is after hours. Even if your reservation clearly says your return is after hours and you are not charged for that. Even if during pick up the agent tells you it's ok. When you return another agent will tell you there's fine print and so they are charging you. It happened to me twice and I had to go there, but they were kind to reverse it. The solution - don't return after hours or be ready to pay extra day.
I feel totally swindled by these guys. My fault for not being more aware, but the agents were asking people "Do you want the comprehensive coverage or just the basic?" Naturally, many people were saying "just the basic..," Including me. Imagine my surprise when I looked at my bill later and it was almost DOUBLE what I had booked online. If they would have asked "do you want to add extra coverage" like most honest rental places, I would have declined. Buyer beware...I'm sure they make commission on these upsells!
UPDATE* they have responded to this email to ‘help’ but still haven’t responded to the actual email. I initially booked my reservation through Priceline and was supposed to be given a car through budget. When I arrived, they switched my reservation to book directly with them And ended up booking me with Avis. Always fine and I was able to get a car which I was thankful for. However, I was never emailed a receipt and was overcharged $40. I cannot get a hold of anybody and have called both Avis and budget through Santa Barbara... read more
UPDATE* they have responded to this email to ‘help’ but still haven’t responded to the actual email. I initially booked my reservation through Priceline and was supposed to be given a car through budget. When I arrived, they switched my reservation to book directly with them And ended up booking me with Avis. Always fine and I was able to get a car which I was thankful for. However, I was never emailed a receipt and was overcharged $40. I cannot get a hold of anybody and have called both Avis and budget through Santa Barbara... read more
Frequently asked questions about Budget Car Rental
How is Budget Car Rental rated?
Budget Car Rental has a 3.3 star rating with 243 reviews.
When is Budget Car Rental open?
Budget Car Rental is open now. It will close at 9:00 p.m.
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