Budget Car Rental

Haley MacKenzie 

on Google

3 weeks ago

My mother recently booked a rental through Budget and received a confirmation and reservation number. Everything seemed fine until we arrived at the Eatontown location, where we were told there were no vehicles available. No one could explain why the system allowed a reservation if there were no cars, and we were told to try the Red Bank location instead. That’s where things went from bad to worse. The staff member at the Red Bank location, Moe, couldn’t even be bothered to look up from his phone when we walked in. As we att... read more

Dzianis Kaliada 

on Google

3 months ago

Extra charge and never respond. I rent that car and choose return at 2pm but in original ticket it says that I should bring that car at 11am. The man in an office says that’s fine, no problem, he’s working till 2pm. I came at 1pm with full tank of gas and when I left that car he sent me check for extra three hours and 12 gallons gasoline. I tried call to the office 5 time but nobody answered. I would recommend stay till they check everything before you go because it fells like they doing it every time. 

Alex R. 

on Google

8 months ago

It’s honestly wild to me to read all of these good experiences because of how trash my experience was. My car died about a week ago and I don’t have a credit card available at the moment, so before even creating my reservation, I called the number listed as the Red Bank location & was somehow forwarded to the call center for Budget. I specifically asked if the Red Bank location, address was verified, accepted debit cards for rentals and was told they do. I prepaid over $300 for the reservation and when I arrived was told tha... read more

Shannon Ravaschiere 

on Google

a year ago

Had a great experience renting a car from this location! Had to have repairs done on my car and needed a rental for the week. Budget had the best price (was around $260 for the whole week). I prepaid online and picking up the car was super smooth and easy- Sam was very kind and helpful! He let me choose between two vehicles and recommended I try out the new Prius hybrid that was available. It was a very cool little car, brand new, with only 1,000 miles on it. Was fun to try out something different! The car was very clean and... read more

nic bocci 

on Google

a year ago

I was able to make my rental online. However, when I needed to extend my return time, no one ans'd the phone (during open office hours), I couldn't modify online (at NO add'l cost) and the automated system wouldn't allow me to modify either until eventually I got customer service on the phone. I was told I could not modify the car return bc there was no after hours key drop and I would have to return the car next day for an add'l charge. I kinda felt like I had no option available other than to keep the rental for far longer... read more