Budget Car Rental

Ella Private 

on Google

a month ago

THIS LADY IS A TOTAL SCAM! Absolutely terrible experience at this location. The employee Bharthi was disgustingly unprofessional. I had pre-booked and prepaid for a rental, and upon arrival, I was told my reserved car wasn’t available—even though there were clearly multiple Budget vehicles on the lot. Instead of honoring the reservation, Bharthi tried to upsell me an upgrade and insisted I pay extra, which goes against company policy when the reserved car type isn't available. To make matters worse, I had to call customer se... read more

G. Clint Mitchell 

on Google

3 months ago

Bad service. Check your vehicle thoroughly with a video at pick up and when you return it. We were blamed for a worn out windshield wiper she said we should have caught before driving off the lot and told us that our insurance would have to pay for it— we had to actually leave because she said there was nothing else she could do so we called budget roadside assistance to ask them how we could get it replaced and they kindly told us to go to the nearest O’Riley‘s Auto Parts and buy it, replace it and then get reimbursed via e... read more

Charla Maharaj 

on Google

5 months ago

The lady was rude….she said is the car half full of gas and I showed her the paperwork showing that I can return the car empty….she was not happy about it and told me that the Santa Rosa budget has different rules….now the bill was doubled then I was quoted….I would rate them a 1!!!! 

Alfredo Salcedo 

on Google

9 months ago

Great prices and never had an issue