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Budget Car Rental
- Transportation Services
- Roanoke, VA
About this business
Location details
Terminal, ROA, 5202 Aviation Dr NW, Roanoke, VA, 24012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:30 p.m. | |
| Tue | 7:30 a.m. to 7:30 p.m. | |
| Wed | 7:30 a.m. to 7:30 p.m. | |
| Thu | 7:30 a.m. to 7:30 p.m. | |
| Fri | 7:30 a.m. to 7:30 p.m. | |
| Sat | 7:30 a.m. to 7:30 p.m. | |
| Sun | 7:30 a.m. to 7:30 p.m. |
DO NOT RENT FROM THIS COMPANY!! On August 17th I returned my rental car early in the AM to their drop box. After returning the keys I realized I had left my phone in the vehicle and it was locked. The location wouldn't be open until 7AM, which if I waited I would have missed my flight. I have been trying now for 3 days to reach this location. I have filed a lost and found report, but being that this is a smaller location I can't file the report online so they filed the report over the phone, which now they are saying they ha... read more
I used budget to go on a family vacation. Customer service at front counter was good. I agreed to fill up car when it was returned. There was mention of additional insurance. 2 Weeks later I received a letter saying I had to pay $450.00 for clean up. I called the number on letter to dispute. I told them I was not paying for that when I did not agree plus the van was in good condition besides a little dog hair. They wanted an negotiation for $250. I suppose to be speaking with a supervisor. which had no customer service exper... read more
Miserable location. Greeted with a saucy "nope" at the counter when asked if I could pick up my wife's reservation instead of helping me with one for myself. The staff seem to hate working there. Save your time.
Absolute SCAM. Should be -5 stars. I’m actually shocked in 2025 that a major company branch can get away with this. I booked via kayak.com for an SUV. Got a price, email confirmation, total. When I arrive to check in and get the car, they show me the paperwork quickly. Thankfully I caught the daily rate listed, it was double my confirmed online reservation! The person at desk claimed ‘sorry I don’t have that price in my system’. At first I thought ok small error, you can fix it. Here’s my email confirmation, VERY clear. Inst... read more
This location did not have the vehicle I booked nor had an upgrade to offer for the inconvenience. Staff was friendly, however.
Frequently asked questions about Budget Car Rental
How is Budget Car Rental rated?
Budget Car Rental has a 3.1 star rating with 304 reviews.
When is Budget Car Rental open?
Budget Car Rental is closed now. It will open tomorrow at 7:30 a.m.
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