Budget Car Rental

Catherine Sullivan 

on Google

a year ago

Not so much for the car, but for the incredible customer service, John was kind, straightforward and thoughtful. The car had mechanical issues upon entering the highway, and he was expedient and apologetic in getting me fixed up in a better car. A great guy, working with his customers! 

Alexandra BRAULT 

on Google

a year ago

Si je pouvais mettre un zéro, je n'hésiterai pas. Les 2 personnes au comptoir ont refusé de nous aider et ont failli me frapper. Quel professionnalisme... Leur site est incorrect concernant les conditions de réservation. Et elles n'ont pas voulu reconnaître leurs torts et leurs erreurs. Même en leur prouvant le contraire. Un scandale pour une entreprise comme celle-ci. Ces 2 personnes n'avaient pas envie de travailler un dimanche matin... 

J Medina 

on Google

2 years ago

More skilled staff needed. The mid-age woman at counter wasn't really helpful. She was unwilling to check me in, just because she doesn't speak Spanish and could't read my licence. The law in most States let foreigners drive a car using their own countries licences, there is no need for an international as she was asking me. "It was my lucky day" (as she said) thanks to this charming girl who does speak Spanish and was willing to complete the reservation. 

Pam Ling 

on Google

3 years ago

I booked last minute on Priceline under emergency circumstances. Last minute bookings on weekends are risky as cars may not be available. I originally had a 9 AM reservation at Thousand Oaks AVIS and they had no car when we checked in - said to wait an hour till 10, and then at 10 still no car...maybe 11, maybe not. I was dreading having to drive to the Burbank Airport to get a car. I called here and though they "officially had no cars" the woman encouraged me to come over and they would find something. They were friendly, e... read more

sajauna Mcdonald 

on Google

3 years ago

Great customer service