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5489 Josh Birmingham Pkwy, Charlotte, NC, 28208, United States
Get directionsRented car prepaid in full over 2500 dollars. Returned car on time and they put a charge for 41.oo for added day. After I left. Of course. How low can a business go by fraudently adding a charge that they did not have the authority. Unbelievable.
I've been a Budget Rental car Corp corporate account holder and Fast Break member for close to 15 years and they have gone WAY DOWNHILL! Five out of my last six reservations have been messed up or non-existent when lgot there. Today, waited the Fast Break line (with 20-30 other people) for over 1.5 hours. When we finally got helped and assigned a car, everyone came back saying the car was gone. My truck that reserved had a guy in it when got to the stall. They rented the same vehicle to both of us confirmed by the license pl... read more
It is understandable why they only carry 3 star rating, wife and I arrived this past Saturday, the 13th, and had to stand in line for 1 1/2 hours just to get our car rental. I made reservations well in advance for this trip. There were only 2 people working the counters, almost cancelled and rented from one of the other agencies. Got the car, did my walk around, took about 4-5 pics of minor damage, no one there to discuss any of the minor damages, drove to the gate, agent looked at drivers license and vin, then sent us on ou... read more
I normally rent from budget because of reliability, affordability and quality, but this past experience has severely damaged my trust. I believe a customer should be able to rely on a rental vehicle to be clean, safe, and well-maintained, and they should expect to be treated with respect by your employees and budget fell short on this rental. Upon picking up my rental it smelled of marijuana and had a message displaying need maintenance. Then about 2 hours later a light came on stating check tire pressure (front passenger si... read more
Budget Car Rental has a 3 star rating with 2,475 reviews.
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