Budget Car Rental

Rosalie Nguyen 

on Google

a month ago

Gurnee Mills, IL Budget Rental The website was easy to reserve but everything after was not so good. Pick up Gurnee Mills, IL too forever about 30-40 mins for 9 am pick up. The minivan was not clean and the gas tank was only half full. Took it anyway since we were running behind. Everything was documented. Return mini van at Gurnee Mills, IL on time. Was charged $80.xx for returning it late. Called customer service and provided a screenshot of our drive to drop off with time stamped. Refund the charge, no apologies. If we di... read more

Sarah Hauwiller 

on Google

a month ago

Very courteous and lovely service 

Xtracrispee 

on Google

2 months ago

Amazing service and great ride choices. Radka and Ritv are amazing! Rent here. 

Berta Vazquez 

on Google

2 months ago

When I 1st rented with Avis/Buget I tried doing a reservation online but it showed no vehicles. So I went to the Gurnee location where Ritu was so helpful on helping me with the issue online and went ahead and finished my reservation. I felt so bad for her as she was helping me she got rushed by customers, waiting and was super busy. Once she was done helping me. I told her go ahead and help the other customers I’m not in a hurry. As she finished she took me and another family to our vehicles. Car was great no issue. I went ... read more

Mike O 

on Google

3 months ago

Car was delayed on arrival then I was rushed to take car without inspection. Rep insisted car was like new until I pointed out the crash sites then she said she was already aware of the crashes. Car ran ok but got pulled over driving because plates were expired 3 months prior. Overall poor experience. Make sure to take before/after high resolution video especially here.