Budget Car Rental

Candyce Macababbad 

on Google

2 days ago

I’ve had our van reserved for weeks and it was easy online, prepaid and got so many reminders about the reservation. We come in today and the employee decided to come to work 20 mins late and didn’t have a van or SUV for us. And then had the audacity to say “if you wait 10 Min I can call the western branch office to see if they have one” that’s 30 mins the wrong way for us. If you don’t have what we need, cancel or at least call to let us know. WOULD NOT RECOMMEND. ZERO STARS 

Isha Mousseau 

on Google

2 weeks ago

I had a great experience with Budget at the Newport News airport! The staff were incredibly helpful, friendly, and professional throughout the entire process. Everything was smooth and efficient, and I really appreciated their reliability and great customer service. Highly recommend this location if you're looking for a hassle-free car rental with a team that truly cares. Thank you! 

Tokyo AKA 

on Google

3 weeks ago

Unreliable is right. Booking was very quick and easy through the official Budget website. I got a confirmation text saying my car was reserved, and then another later stating it was ready to pick up. So we arrive at the counter at the designated time, ready and eager to get to our destination. The rude and unconcerned agent told us there were no cars available. Ummm, what, how, huh?? She then said we can try to change the booking to another day... so we stood there waiting for her to assist us with this. She was no help at a... read more

Mike Jung 

on Google

a month ago

The worst rental experience ever. Couldn’t get a copy of the bill. Had to call customer sec and got this ridiculous email: line ========= Budget Case: 75195555 Reservation: 28474028US2 Rental Agreement: Dear MICHAEL CHUNG, Thank you for contacting Budget Customer Service in regards to the issue you had with a rental not being closed out correctly at return. We understand that this can be frustrating and apologize for any inconvenience this matter has caused. We will be happy to assist you with this matter, but first we requi... read more

Henry Simmons 

on Google

a month ago

***BEWARE*** This location will rent you an unsafe vehicle! I picked up a vehicle late Thursday night. Friday morning as me and my family begun our trip I notice the tire air light came on. I went ahead and inflated the tires thinking it was just low for some reason and not a big deal. Drove to Atlanta to go to my Uncle funeral and while driving around in Atlanta the light comes on again. This time when putting in air I notice a nail in the back tire, but i also was losing air in the front as well. Customer service told me t... read more