Budget Car Rental

Chris 

on Google

a month ago

When I scheduled a pickup for the rental at a specific time, I was told the day of after calling in no one would be available until a few hours later. I then had to schedule a last minute uber to get there. When I called the location on drop off day asking for a driver, I was told at 9 on the dot one would be available. When I dropped off the car and let the lady know this, she was rude towards me and told me that the driver could get there later than that agreed time. She also mentioned that it was a “courtesy” multiple tim... read more

Mari C (MariYourFutureMT) 

on Google

4 months ago

Went to the Irving Texas location off of W. Airport Freeway! The customer service was great, and the people were very knowledgeable and got me in and out quickly. I rented a 2024 Hyundai ELANTRA for a week. It was a great experience. Got a discount through being a Costco elite member. I will definitely be renting from them again. In the future. 

Saugat Acharya 

on Google

9 months ago

Overall vehicle was good. But the budget staff was too confused and was not able to tell me about the extra payment. I booked a car which was Mini van Chrysler but he somehow told me to take Large Suv i.e Cheve Suburban which was 105 more than my actual reservation. I tried to ask receipt first before booking but he said to click on confirm button first on tab which was very irresponsible . And i had no option and choose the Suburban. I had tried multiple rental companies but never had this problem. I hope not to have same p... read more

Try Again 

on Google

11 months ago

You like waiting in lines? Choose budget 

Lisa M 

on Google

a year ago

I am not sure where to start. When I walked in, it appeared they were yelling at a woman. They were yelling, in fact all communication was delivered at a near shout & remarkably aggressive. Not just with her, but with all 4 customers that cycled through while I was in the lobby. When it was our turn, they asked for the reference number & when the reservation was located they refused to acknowledge it. Instead they offered a compact hybrid, despite reserving a mid sized SUV. They emphatically kept stating it was a new hybrid ... read more