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Budget Car Rental
- Transportation Services
- Boston, MA
About this business
Location details
15 Transportation Way, Boston, MA, 02128, United States
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I had been saving for a six-day trip with my daughter, booking and paying for everything in advance — hotels, tours, and a Budget rental car. After a 12-hour travel day, we arrived at the Boston rental center around 6 p.m. Every other company had only a few customers, but the Budget line was over an hour long with just two employees. After finally reaching the counter, I was told I’m a Priority Member and never needed to wait. None of the many emails I received from Budget mentioned that once. The agent then spent 20 minutes... read more
I am disputing a charge for $125 for cleaning sand from floor mats. By Budget's own description, the severity extent is "light," as attested to by the accompanying picture. This qualifies as normal use, and should be covered by normal cleaning of the car after each rental, similar to an exterior wash. There is nothing excessive about it. I was also informed, when speaking with an agent and then their supervisor, that $125 is the minimum charge. That is excessive for sand removal that could be accomplished by merely shaking o... read more
the customer service rep at the counter was very pleasant and helpful. a little pricey by my experience at many other large airports
About a 20 minute wait at counter in Boston, but process went well. No problem with car so far.
Prima
Frequently asked questions about Budget Car Rental
How is Budget Car Rental rated?
Budget Car Rental has a 2.8 star rating with 3,365 reviews.
When is Budget Car Rental open?
Budget Car Rental is open now. It is open 24/7.
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