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15 Transportation Way, Boston, MA, 02128, United States
Get directionsVery long line to get a pre-ordered car
Rude counter service, despite saying I refused a service, still added it. Dirty cars, some d9nt have keys... Rude staff in garage. Pay the extra, wait longer, go to a different company.
I rented a car from Budget at Boston Logan, but unfortunately had a very unpleasant experience. The car itself was brand new, but from the moment I got inside, I started itching all over — something in the car was clearly bothering me. I even had a friend ride with me, and I told him, “Bro, I’m itching, what’s going on?” so I know it wasn’t just in my head. I went back to the counter and explained the situation, asking to switch to a different vehicle because I was extremely uncomfortable. Instead of helping right away, I wa... read more
Waited in line for 90 minutes, did NOT get a chance to review the rental agreement, which included the most expensive toll option, did not get a printed copy of the rental agreement, the agent said "I emailed it to you" shoved the keys at us and moved on to the next customer. We paid 2-3x what we normally would have for tolls; the car was parked in a garage for half of our 6-day trip!
Very nice customer service person. Line moved very quickly.
Budget Car Rental has a 2.8 star rating with 3,323 reviews.
Budget Car Rental is open now. It is open 24/7.
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