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Budget Car Rental

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1.0
2 reviews
|Car Rental|Myrtle Beach, SC 29577

1100 Coastal Grand Cir, Coastal Grand Mall, Myrtle Beach, SC 29577

(843) 448-6871

https://www.budget.com/en/home

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2 reviews
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Stephen M. review for Budget Car Rental
Stephen M. on BirdEye

4 years ago

07/31/2017, 04:56 AM
This place is terrible. The younger customer service rep with shoulder length brown hair working on July 27, 2017 should be fired! I waited 45 mins with my family of 5 only to be told the "airportrentalcar.com" site That is authorized to rent their cars mislead me into believing the car pick up was at the Myrtle Beach Airport terminal. She tossed my paperwork back to me and simply said, "wrong location" and called "next"!!!! Are you kidding me? Then I explained we obviously don't have a car and this was clearly misleading and she didnt care and basically ignored me but not before telling me we should have booked through Budget directly. We went 15 mins by UBER to get the car, and the guy tells me his location opens almost at the time our flight will be leaving, (which you have to put in when booking). He was really nice and offered to get their a little early. But did say to return at the airport would cost me $60 more! I talked to customer service 800 and they are all from Tijuana Mexico and I was hung up on 3 times, and when I finally got someone, Carmen who told me pay the 60$ and move on. Many people including the Uber driver said Myrtle Beach rental cars especially Budget have a terrible reputation. This customer service canned response should not do here... take heed and Book thru Thrifty or Dollar. For the record, Avis is the same as Budget. Terrible terrible experience. Off to drop our car off at a Sears Budget and Uber to the airport and hopefully make our flight because Out of princepal alone, Im not getting ripped off. Update: the nice guy at the other location, tried slipping in an added charge without notifying us. He knew we were rushed! Apparently they are all crooked in Myrtle Beach, District Manager... where are you?
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Stephen M. review for Budget Car Rental
Stephen M. on BirdEye

4 years ago

07/27/2017, 20:43 PM
I went to the counter assuming this is where I pick up my car. I spend 45 minutes in line while my family was waiting. When I finally FINALLY got to the counter, the person took one look at my reservation and said, "your at the wrong facility, the other is 5 minutes away", I then asked what I do because I my reservation said "airport". Her retort was, " this is what happens when you book third party". I was very unhappy, the person never offered me a car on her lot, and worse she was smug! I dislike people like this....she should have been more helpful, assisted with the transaction, explained the best way to correct it and she did nothing of the sort. She had medium length brown hair, late 20's, rude as could be and I would be very hesitant to book through budget again! I can tell you in the wait, I often asked myself what the heck was taking so long. I hop she moves on fo your sake. This was on Thursday July 27th.
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