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Brookfield Service
- Retail
- Northfield, VT
About this business
Brook Field Service sells, rents, and services top-of-the-line generator systems throughout New England and New York State. Satisfied customers are at the heart of our over 30 years of success - in fact, 90% of our new sales and service contracts are referrals from happy customers. This is what makes us Kohler Dealer of the year for over 8 years! Our point of difference is our ability to offer a one-stop-shopping/full service experience to all our customers. Brookfield Service will: --Work with you to determine your generato... read more
Location details
829 VT-12 S, Northfield, VT, 05663, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | Closed | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
**I would give ZERO stars if it was an option** Had to have them out for service on a BRAND NEW Kohler generator. It blew the front crank seal out at only 120 hrs! They came out, saw it was a seal and tried to bandaid it but it blew immediately. The guy knew it needed a new one but instead of leaving it disassembled for the next guy to come and put the seal in he tried to fix it knowing it was beyond fixing and I ended up having to pay labor on him experimenting along with the next guy needing to disassemble it again. On top... read more
Do not use this company. I had a tech out to service a generator. When he arrived, I turned it on to demonstrate the problem, but I wasn't able to reproduce it, so there was nothing for the tech to do, and indeed no services were rendered. My generator is under warranty, which covers travel. Still, I received a bill for travel, and for services that were not performed. I called Brookfield to explain, and they responded by saying they spoke with the tech and that he had serviced the generator before I walked out of my house. ... read more
“Top notch service and professionalism from all involved. The install went smoothly, and Ryan and team were so accommodating in working around our schedule, so business wasn’t disrupted. I am happy to give a reference for anyone looking to do business with Brookfield Service.”
I'll just echo the other negative comments already posted. I have been a loyal customer since well before the current owner purchased the company. I'll just say trying to get a returned call is a challenge. The techs who do the work have been great, but they are employees of an incredibly poorly run business. Last year I changed my generator company and have been pleased.
Poor communication between me and the company. Between employees of the company. Poor follow up Did not honor the contract After spending 1,000s with them. Have to get another company to service the generator AVOID at all costs They did not do the annual maintenance that I paid for. In order to get a refund I had to go to the BBB. Use this company at your own peril
Frequently asked questions about Brookfield Service
How is Brookfield Service rated?
Brookfield Service has a 3.3 star rating with 44 reviews.
When is Brookfield Service open?
Brookfield Service is closed now. It will open tomorrow at 12:00 a.m.
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