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Broadvoice
- Technology
- Northridge, CA
About this business
Location details
9221 Corbin Ave #155, Northridge, CA, 91324, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
a few problems here, and they are all related to customer service. I wanted to cancel in June 2024, but when cancelling they said I would be charged through the end of the year as part of their "early termination fee". I was annoyed, especially after being a customer for a few years, why would I still be in a contract? So since I was paying through the end of the year anyway, I said fine, but to cancel my account at the end of my contract in December. They initially sent me an email saying they received my cancellation reque... read more
If there was a no star option, Broadvoice would get zero stars from us. They are a **** company promising solutions to small business but when their systems do not work they fail to provide solutions and let the customer. We are a small nonprofit organization that wanted to use this app for text, calls, etc. and it has been a constant headache. They want to troubleshoot everything. Fine. But they can take months to "attempt" to fix these. MONTHS. They want to troubleshoot all phones with the same issues?? They fail to make t... read more
The absolute worst phone service application. The application never works as it is supposed to. I have opened over 40 case tickets regarding the issues I experienced. I'm never provided a solution. I've been told it's your internet, it's your phone. you've changed the configuration, it says it's working on our back end. The 24-hour support they advertise is not true, I have waited days for technical support to get back to me and by the time they did they lost the call information so could not investigate the issue described.... read more
This is the worst experience my company has ever encountered with internet/phone service. The phones were never properly configured, and showed old employees until we ended our service. Our service tickets were never completed, and tickets were closed without resolution. We ended our service in April, and we just received an invoice for the power cable for the phones. They were never requested in May with the rest of the equipment, and now they are forcing us to pay $600 for cables. Ridiculous, I would never ever consider th... read more
Business response:
We are sorry this was your experience. Broadvoice strives to provide the best service possible, I would like the opportunity to help resolve this issue. Please contact our customer service team at (XXX)XXX-XXXX.
Frequently asked questions about Broadvoice
How is Broadvoice rated?
Broadvoice has a 3.1 star rating with 30 reviews.
When is Broadvoice open?
Broadvoice is closed now. It will open at 9:00 a.m.
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