Brightwater Madeley

Duncan Ridley 

on Google

a year ago

Brightwater Madeley Residential Care Facility, in the time that my wife has been a resident, has taken major steps towards providing a first class experience for residents. The management is proactive and receptive to families and their issues, the staff are caring and supportive of the residents and their needs; and the quality of the meals has improved enormously. There is now a wide range of activities provided throughout the day that residents can do if they so desire. Yes, like in all facilities, on occasion issues do o... read more

Crystal Thomas 

on Google

a year ago

The administration of this facility need to employ and train more staff (particularly carers, nurses and cleaners), in order to provide a better quality of care to elderly residents, many of whom have high needs, which are not being met in a timely manner. Residents in the dementia ward are left to their own devices day after day (either in their rooms or in front of the common room TV which plays the exact same thing every single day), and often have to wait for up to an hour for assistance to go to the toilet. In the meant... read more

Ben Hastings 

on Google

a year ago

An absolute disgrace of a place whose team care just about sales and don’t value looking after your loved ones. We had organised a respite arrangement into a full time care. After 3 weeks we were, then spoken to about us thinking whether our Dad go to the next stage of care. When we advised that we don’t think that is necessary, we were advised….by text mind you that not only his current room is no longer available, the next stage care room has gone too. This was on the afternoon prior to the respite ending and our dad would... read more

Rick F 

on Google

4 years ago

My Mother stays here. She said at times her care can be inattentive, misses meals at times. Her bedside radio isn't sometimes put on. Overall a fair experience..