This profile has been claimed by the business owner or representative.
15001 Trinity Blvd, Fort Worth, TX, 76155, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 11:00 a.m. to 7:00 p.m. | |
Tue | 11:00 a.m. to 7:00 p.m. | |
Wed | 11:00 a.m. to 7:00 p.m. | |
Thu | 11:00 a.m. to 7:00 p.m. | |
Fri | 11:00 a.m. to 7:00 p.m. | |
Sat | 11:00 a.m. to 7:00 p.m. | |
Sun | Closed |
Absolutely horrible customer service! I tried to pay my loan payment online. There was a glitch in the system, and 2 payments were scheduled. I called and spoke to a representative and a supervisor. I was told that there was nothing they could do. They said it was a same day payment so I would have to contact my bank and fix the issue. It now is going to cost me $27 to stop the payments and then another $27 to reset the payments. Didn’t realize it was going to cost me an extra $52 to make my car payment this month. Not to me... read more
By far the worst thing experience I’ve had with an auto loan company. They call you 5-6 times a day and send emails like a crazy EX!! I missed two payments because I was laid off. If you get a loan through them, look out for the interest rates on your personal property tax. Bridgecrest makes it impossible to refinance. It’s a hole to get out of. No doubt about it. I was communicating with them on the daily. My coworker is like who keeps calling you, it’s Bridgecrest. You can tell them the same story every time and they will ... read more
If you just got your loan through them and still have not driven over 300 miles, please return your car asap. No matter how desperate you are do not sign any deal with them. I was about to pay 41K in total for a car that was not even worth 10K. Thank God I went over the papers and saw the high interest rate. Thanks to everyone who left a review here, without yall I would’ve never checked my contract.
I refinanced before my first payment was due because they called me multiple times to explain how loan payments worked like I was a child. I then contacted them and let them know my check was on the way and would be paid shortly before, or on the payment due date. The customer service agent told me it was CRUCIAL to make the first payment on time and asked multiple times if I would contact them before the due date and make SURE I paid on time otherwise the car could be repossessed… which is insane considering I was paying of... read more
Bottom of the barrel predators. You're only dealing with them if you're already in a tough spot, and they're definitely here to make it worse. My pay dates have never changed in 10 years. I was assured they would align with my pay dates to make my payments easier. They refuse to move the schedule to match up without 6 months of payment history. The only thing they offered to do was add an extra $100 to my coming payments to cover the extra interest that I'll be facing the next 6 months since those payments will all be late. ... read more
Bridgecrest has a 1.4 star rating with 1,258 reviews.
Bridgecrest is closed now. It will open at 11:00 a.m.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com