This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
BBQGuys Showroom
Locations finder
Happy to sell me several thousand worth of equipment. Tried to get a bracket that was missing via email and phone...still nothing. Sent pictures and clear description. No follow up from this company. Beware.
BBQGuys does not take responsibility for the outdoor refrigerator I purchased that does not get colder than 37.5* - even though I have it set to 32*. It came with a warranty but apparently the unit not working properly is not "warrantable". What is then?!? The manufacturer says I could (at my cost) schedule a return, secure on a pallet, and they will test - of course without my being there to witness. Buy local, not from these "Guys"!!!
Outstanding customer service!. Purchased a Victory pellet grill with cover last year. The cover faded and aged in the sun. Emailed customer service and they had a replacement on the way that same day. They stand behind their product!
I ordered a $6000 and was offered a free gift (pizza oven $375 value) I didnt want it and offered them to throw in a bbq cover a griddle pan for $250 value. They agreed. Turns out the bbq comes with a cover and my rep didnt bother mentioning that I would have two covers. The free cover hasnt even shipped yet and now they wont let me return the cover for simple utensils even because it was a gift. Pretty quick to take $6000 though but not good customer service for $150. I get better service at Bed Bath and Beyond.
This was my first and last time ever doing business with BBQ Guys. As you can see from the last 17 reviews (mine included), 14 are extremely negative. Here’s my story: I purchased a $1500 grill from them on 8.29. Because the grill was only traveling 80 miles from Baton Rouge to New Orleans, the sales rep, Caroline, said it would be delivered Friday (the next day) or Saturday (I later learned they do not even deliver on weekends and that the sales rep was wrong in even suggesting that). Friday afternoon comes around and still... read more