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Baisley LP
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I was having a technical issue and couldn't get into my account. The agent who helped me, Ronald H., was clear in his explanation and very efficient. My issue was solved in a jiffy. Couldn't have been easier. Thank you!
Ana T was timely and supplied my account number which had not been provided to date so we could establish our ClickPay account and set up our assessment payment/s. Thank you for polite online support.
It was my first time trying to pay my assessment fee. I needed help from chat. My account number was not assigned to my new home. Robert N was courteous, polite and very knowledgable. He was efficient and I was able to make my payment right away. A great experience.
I am a shareholder at a building where the management company utilizes ClickPay and I've had to reach out to a customer service representative a few times. ClickPay is always polite, prompt with their replies, and answer my questions without needing a long explanation. The system is a bit basic but very easy to use.
I paid my maintenance fee twice yesterday, and I was prompted to cancel one payment. I did what I was suppose to do, and the payment was cancelled as requested. I also called to make sure that I do not get charged twice, and the person on the phone verified the cancellation of 1 payment. I read the previous bad reviews, and all I can say is that I did not have an issue with my problem. My only complaint about the site is that it is extremely slow in loading, and payments each month can take quite a few minutes to complete, b... read more
Your customer service team helped me resolve an issue over the phone and then stayed connected with me while I submitted the transactions. Excellent customer service.
By Ethel Lourdes I am always happy and satisfied with the Click Pay staff who handle my problems every time I call. They are patient with me, they're professional and they have zeal to resolve my problems. Extending my appreciation and gratitude to them.
While setting up initial payment for three units, I needed assistance and CHAT effectively helped to complete the transaction quickly. So far, so good.
Business response:
Thanks for the note *****
I made my maintenance payment last month. After 2 days I realized that my credit card was charged twice, so called the bank and the amount was credited to my account again. When I tried to pay the next month's fee, there was a note that my account was blocked due to a chargeback, which is a violation to click pay rules. I called to explain what happened, and they told me to call the building mgmt., which I did. I was told to call Clickpay, because nothing could be done from there end. Apparently I clicked twice during the pa... read more
Business response:
Dear ********, Thank you for taking the time to write this review. The chargeback process is part of our terms and conditions, and is not allowed, if the resident wants to continue to pay with our system they would request a refund to right the mistake, reviewing a chargeback is an expensive and very time consuming process, as opposed to a refund, which is fairly easy, and of little cost.. The process that we allow is to request a refund to your card if there is an issue with you submitting a double payment, if the issue occ... read more