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Baisley LP
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I live in an apartment that requires payments to be made through ClickPay. The lack of transparency in transactions, underhanded methodologies to collect fees, and the illusion of live customer support makes for a poor experience.
Business response:
For user ******** ******** (*************************** on October 27th, a payment was submitted and it was returned due to an R03 ( unable to locate account, which means the account number was entered incorrectly ) this user reached out to us on October 30th ( Question #****** ) to request that we display the entire account number to confirm that it was entered correctly. This user was advised that for security purposes (everything is unreadable as plain text due to our encryption technologies), we do not have that capabili... read more
Similar to other reviewers' comments, ClickPay is not user friendly at best. My HOA (outsourced to a 3rd party) somehow uses ClickPay for payment service, and the system sends out a payment reminder every month when my due is only twice a year. Therefore this ClickPay does seem to be a poor engineering shop as my 5th grade could do better than this.
I live in a building using Clickpay.com and this company gives me the impression that they are amateurs and possibly fly-by-night. I can't log in the website, and have spent 2 weeks trying to get support to fix the problem. The support number is basically useless as it is always busy. I suspect they don't actually have support specialists, or maybe have one or something. Frankly, a company like this shouldn't be handling money.
Business response:
Dear Mr. ***, Our company provides services to a wide variety of property management companies, including most of the largest in the country, we do so based on our top notch resident support and client services. If we have disappointed you in any way, I hope to rectify it. I have found your email address as belonging to a subscriber of our system, and see that you have used the system for the past 3 months. If the above review still reflects your issues, please let us know. It seems that you are continuing the use of our pay... read more
Just now signed up per my HOA; I have a $1700 credit on my account; Clickpay site says I owe $285 now. Called Clickpay. No robot options for this. When I finally got to an agent and explained it, the agent (1) speaks some sort of slurred ghetto language I could not understand until I asked him to repeat it one word at a time; then told me that he could not answer the question; I asked him to transfer me to someone who could. On transfer: "unusual long wait time." This is the usual case. Selected call back. Had to enter my ph... read more
Business response:
Mr ******** In reading your review, it seems that your experience with out customer service center did not go well for you, and for that, I apologize. I assure you this is not normal. I will look further into the situation, and hopefully recommend a change to our process that will ensure that others do not experience this frustration. We service millions of users and take pride in our ability to properly service users. Thank you.
Efficient and convenient, great company!
Business response:
Thank you.