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Baisley LP
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My experience requesting a refund, erroneously made to my checking account, took too many steps over the phone; the lacking coordination among departments is noticeable
Business response:
Mr. ******** Thank you for the feedback, we will review the process for refunds and look for ways to improve. It seems as though the problem was solved. The ClickPay Service Team
I've read the negative reviews and have the impression that many were from renters who experienced the problems of being moved from one real estate management company to another. I also had such a transition, but fortunately it went very smoothly. The representative at ClickPay that helped me was thoroughly professional, extremely patient, and very friendly. It couldn't have been a more pleasant experience.
My rent changed in February. I tried to call ClickPay to make the change but I had to send an email instead. What would have been resolved in one phone call turned into an exchange of 6 or 8 emails. A total waste of time. Even when I responded that the rent in Click-Pays email was correct, I was asked to "clarify." I don't know how much clearer a number and date could be. I need to change my rent again in March and I am dreading the experience.
I tried for days to enter my address and to date, my address has still not been entered. I have now e-mail them twice and today I finally got a reply. I gave them my account # over the phone and we'll see if anything gets fixed now. I would never rely on them to have direct access to my bank account or credit car and any other way of paying my yearly dues. I will continue to send them a check and hope they don't screw that up too.
The customer service for Click Pay is not " best in class" as advertised. You cannot contact a customer representative directly. I had to leave a message when I called about an account issue and then wait for someone to get back in contact with me. When I finally got the call back, the representative only asked me to specify what my issue was and did not provide any support. He assured me that a specialist would reply "within the day" to help me with my issue but no one called back.
This company took over the online payment processing for tenant rent payments in the apartment complex we live in. My last rent payment was not processed correctly and I ended up paying a late payment fee plus a NSF fee even if my bank where the payment was supposed to be presented has no record of such payment being presented much less returned. ClickPay representative I spoke with does not have any explanation why I was given an online confirmation when my payment was not even processed correctly.
I never used or created profile with ClickPay, but they stole $50.00 from my checking account saying that my property manager created account. I do not have any property manager and I did not authorize anybody to create account for me. This is a **** company.
Business response:
Dear ******** ********, We have reviewed your complaint, and in this case, ClickPay was simply the payment processor for your property management company who was processing a payment in the amount of $50.00 for a Violation - ***** on Nov 14th. Please check with your property management firm for clarification. We apologize for any inconvenience. Your claim of any wrongdoing by ClickPay is denied. Thank you, The Service Team
As an attorney and one who deals with financial platforms regularly, I had a very unfortunate experience with ClickPay. Although I had cancelled an automatic payment on their website, and had received an online confirmation, the company made the payment anyway and then refused to refund the charges I had incurred because of their mistake ($59.00). The customer service was designed, it seems, to frustrate and not to help. "Call your landlord, maybe they will give you a refund." Amazingly bad.
Called customer service to once again have a property that is not mine removed from my account. I have never been spoken to or treated so poorly by anyone, let alone a customer service representative. This person was ignorant to how the system even worked, claiming all I had to do was remove it myself (which I can't do, nor can my property manager). "When accounts get added things happen" was the response he gave me. Why would properties that I do not lease, have never leased, do not belong to the property management company... read more