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Baisley LP
Locations finder
Just started using. Requested help via chat. Very efficient. Hopefully it will continue like that
NEGATIVE -hey are the worst. I wasted a ton of time trying to work via their ridiculous website. Then I gave up and wrote support with all the relevant information. Then they sent a form support response thanking me and asking for the relevant information I already provided.
My management company began to use this payment processing platform in October 2017 and for 4 months running, I have had problems submitting my rent. In addition, in December 2017, ClickPay double charged my credit card & after calling my credit card to despite the charge, ClickPay blocked my account, didn't tell me and than since my account was blocked, did not process my rent payment for January. There customer service is beyond clueless and recites the same bullshit without providing any answers or clarity around the situ... read more
Business response:
*******, Please let me know what email address you use with ClickPay, because I do not see this email in our registration system. I cannot help you unless I can identify your account. Please email support@clickpay.com and reference your BBB review. Thank you, The ClickPay Service Team
This company should be held accountable for fraud. They charged my credit card, without my permission, for a fee for a residence I do not even live at. Because it had already been charged to my card, they could not cancel the debit, nor would they put the money back into my account. They said it was my responsibility to contact the Housing Association, I do not belong to, and make arrangements to get my money returned. These people get no stars and do not conform to good business practices.
Business response:
Mr. ****** I looked up the account in question, and it seems you are listed as the registrant to a unit # 435. Are you in fact, not associated with that unit? Please reach out to us at ******************** to further resolve this issue. Thank you, THe ClickPay Service TEah
I maintain a balance in my checking account of over $2,000 yet on my first payment with this service, they claim that my payment was returned for "insufficient funds". When I made an inquiry via email, all I got was: "We apologize for the inconvenience. Please let us know if you have any questions or need any additional assistance." Do I need to say more?
Business response:
Dear Mr. ***********, I see the returned transaction in our system ending in RXXXXXXXXX_******. Has this issue been resolved to your satisfaction, or would you like us to open a new ticket for this inquiry? Thank you, The ClickPay Service Team
I had a problem and I spoke to PHEBEE A at Click Pay She was very patient and friendly and kind! She resolved my problem and so THANK YOU PHEBEE A at Click Pay FLORIDA!
I tried to pay my monthly payment on click and pay on Momday, I couldn't get on line I thought maybe it was because it was a bank holiday. yesterday when I went in again to pay I was charged a late fee. I feel this is awful as I wanted to pay aldo even if I had got through it would not have gone through until Tuesday because the bank was closed
There is serious issue with **** accounting, your payments to **** or your receipt of funds from my ***** bank on autopay. **** took over on 11/1/17 and has claimed the funds paid to **** account ******* have been returned by clickpay. They continuously charge a fee for late payment for account ******* and claim they eventually get paid each month but late. My account at ***** has monthly been debited on due date and no funds returned. It seems from **** and my ***** bank relationship officer that the issue lies with a myste... read more
Business response:
I reviewed the ticket for this issue and see that we were able to help you. Thank you for the note. The ClickPay Service Team
I signed up for automatic payment back in October and it took me 2 1/2 months to get it right. The representative kept giving me a bunch of goblygook about the reason for the errors. I asked him to tell me the root cause of the problem ie: was it HOA management, their (click pay) or my fault? He couldn't/wouldn't answer. I know it was their fault because I had signed up on the same day for a second account and that one worked fine. I feel this "company" needs better management control and a much more user friendly system.
Business response:
Mr. ******, I see your recent transactions, and it appears that your AutoPay is working. The experience you had witht he first unit was more of our normal routine, I will look into the matter and see where we could have improved on your second unit in question and the AutoPay associated. The ClickPay Service Team