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Baisley LP
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I find this system very inflexible. For instance, my HOA bills twice a year. Jan 1 and Jun1. I tried to set it up in December and it said my balance was zero; so I assumed that come Jan 1 it would automatically deduct the amount. Wrong. In the past they send out the invoices before they are due obviously; but when you try and set up Click Pay it sees your balance is zero and doesn't process anything. This is the second time I've had the same problem with this system. Their response is weak and doesn't address the problem.
Slowpay... Nopay... As a board member of my co-op, I'm going to file a complaint with the managing agent! I called my managing agent to change financial information for my maintenance autopay. They said I had to contact Quickpay directly. They gave me the website, account and pin number to expedite the process. The website didn't work so I called the 800 number. The person helping me was in training and was unable to assist me. I understand training is difficult, thanked him and asked to speak to someone with more experience... read more
Business response:
******, It seems as though you have successfully used our service for 13 months making payments on the 5th of every month. The address for the website is ClickPay.com not QuickPay, so that may have been part of the issue. It looks like you were able to successfully login today and make a payment, if you have any specific issues, please contact our service team using support@clickpay.com email address. Thank you, The ClickPay Service Team
All I was doing was setting up a monthly payment -- probably the most basic thing the website does -- and it was way too complicated and non- intuitive. And having set up an account there is no way to view what has been set up. And I sent a question to the help desk and got an email saying 'thank-you for your positive comments?' They were not positive comments and this is not a positive review!
I'm an owner of 2 units at the condominium in ****** **. I'm paying my maintenance through ClickPay for a couple of years and satisfied. I tried to mail checks directly to the building management company but since USPS is very unreliable, this automated deduction from my banking account let me forget about this process. It's convenient and saves my time and nerves. Good job.
This is really bad service and software. I've been trying to reset my password (though I shouldn't have to as nothing has changed) and so you keep getting the message that ClickPay has sent you an email .... but you never get one. 3 tries so far. Also, when filling out a form you reenter the same information in 2 or more places. THEN when I sent a message that I haven't receive an email to reset they send me an email that says "We so glad you're happy with our service." But this proves that my email does work. What a joke.
Business response:
*********, Please check you junk mail filter. Sometime emails from a software system take a few minutes to appear. Thank you, The ClickPay Service Team
Received my statement by email from with an an erroneous charge. The email states if you have an issue click a link to report it. When I do so they emailed back stating "thank you for reviewing us" (I hadn't yet). I then got another email saying they only pass on information so I should chase up my management company. In other words - what do they do? Useless...
I spoke today with Angelique. She assisted me in setting up an auto-pay program for my monthly condo assessment fees. She was very helpful. She clarified for me how to access my profile. She assisted in setting up the auto pay during our phone call. She was very courteous and helpful.
Discussed an ACH arrangement this morning with Val. An earlier ACH plan had been cancelled due to what was apparently the use of a wrong digit in our bank's routing number. Without going into detail our talk with Val was quite satisfactory. He knew what he was doing and was informative in advising us of the status of our account and how our new arrangement would be implemented. To the extent we have an issue, it is with the arrangement between Clickpay and KW Management.
Just completed a phone call with Ruth P. who was very helpful and professional in completing my request. David W.