Bradham Brothers Inc

Fast, efficient, professional service!

Bradham Brothers provides prompt and outstanding service. I called with a potential problem with my heat pump that was not urgent. Techs were at my house 2 hrs later and found a leaking coil unit inside. Returned 1 1/2hrs later with replacement. Replaced and checked out system. Very professional technicians. I would highly recommend Bradham for anyone needing a new system or for service.

My AC stopped working. I called Bradham Brothers yesterday & they arrived today. They got it working & only charged the standard diagnostic fee. It is an old system (16 years) but there was no pressure to repair/replace any worn part that wasn't working at 100% capacity/efficiency, a tactic some of their competitors try to pull. When it comes time to replace the system, I will definitely call them. Their website only mentions Trane ACs and I know they can be quite expensive. Not sure if I want to spring that much for a Trane so I hope they also deal with some other brands.

Have used Bradham Brothers for many years. Have always found them to be honest and dependable. Using their maintenance serve now. Very prompt, courteous and thorough.

Communication was excellent prior to maintenance visit. Techs were efficient.

I contacted Bradham brothers about repairing my HVAC unit which wasn't heating the house on 12/12/2018. I received a call back around 3:00 that day, I was asked if I wanted a technician to come out, I said yes. The receptionist then told me there would be a $89.00 + Tax ($95.45) Diagnostic charge for the tech to come out. I asked her if it would be applied to the repair if I chose to have them fix it, She said no. I asked why, and I stated that the other HVAC companies, That I regularly deal with as a landlord, either didn't charge a Diagnostic fee, or they would apply that fee to the repair. She said that was not their policy and asked if I still wanted a tech to come out. I said yes. The technician, was a great guy, very open about what he was doing and he seemed to have a great deal of experience and knowledge. He checked the system and said I had a bad capacitor and Contactor and that that would fix it. I asked how much the repairs would be if I let Bradham Brothers do it, It was $210 roughly for each. So that would be $420 plus the diagnostic fee + tax or $540.00 (roughly) The parts were $50.00 from TRANE, I installed them myself. The unit is still doing exactly the same thing. I called Bradham Brothers back to let them know the diagnosis was incorrect. I was told by the receptionist that the service manager (Todd) would call me back, When he did, He asked me to check the voltage on a couple different wires, I had no problem doing it. And I told him the voltages, He said it must be something else. I asked if they were going to come back and give me a correct diagnosis, He said no, that they were not going to do business with me again. I asked why, he said the receptionist didn't like the way I spoke to her. I told him what I said, he responded that he didn't hear the conversation, But that they were not going to come out again. I asked that if he wasn't coming out, and that if the "diagnostic was incorrect or incomplete" would they refund the Diagnostic fee. He said he would not come back out, and would not refund the fee. I offered to come to their shop to discuss it, and he said no, that wouldn't be good. So I have at this point paid $95.45 for an incorrect diagnosis, My HVAC is still broken, and they have given me no recourse. This is unfair, and bad business. I feel as though they view this fee as free money not as an actual diagnostic service. To me $95.00 is significant, I live 1 mile from their shop so travel shouldn't have been their issue. I worked quite a few hours for this money, and all i wanted was fair resolution and for my children to be warm tonight. If the diagnosis was incorrect or incomplete, they should either come back and complete the diagnosis, or refund the fee.

Bradham came out to service our heat unit the tech Alan was very professional

I have used Bradham brothers for my heating and cooling systems for over 39 years. They have consistently served me well and I would recommend this establishment to anyone looking for good service reasonable prices and no hassle worries. They train their employees well and keep me up to date with my home maintenance issues. I am so glad I have a company that has been there for me & gives me top drawer service. Thank you!