Boro is a leading consumer financing platform for college students. With its proprietary non-FICO underwriting system, Boro is revolutionizing the existing consumer financing industry by providing convenient and affordable financial solutions to college students, who are underserved in the current market.Suggest edits
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2 years ago
Catie, We sincerely apologize for the delay it took to get back to you. We are a growing company that tries very hard to review every customer’s application in a timely manner. We have taken this up to our Senior Underwriter to review your entire application, so please keep eye out on your email, as I assure you, it will be done today. If there are any other questions that you have about this process, please feel free to get in touch with me about this, so that I can help you personally. Best, Ana M (312) 283-0496 email@example.com
2 years ago
Elissa, We want to apologize again for any inconvenience. After speaking thoroughly with a few managers in finance, it has become clear that perhaps it was our new processing system that was behind this mess in the first place. In order to rectify this situation, we want to refund you whatever EFT fees from your bank that you encountered as a result of this mess, so long as you please send us screenshots of the charge as proof before we do so (firstname.lastname@example.org). As for the other $15 that was assessed by us, we will also waive that as well. Moving forward, we want to make sure this doesn’t happen again. That being said, we are more than happy to stop the autopay if you would like to continue to pay through PayPal on your specific due date, or we do have the option to use our old system, that was previously processing all of your payments successfully. Please get in touch with us if you have any further questions about it, and we sincerely thank you for your patience as we got to the bottom of this!
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