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Bonbonerie

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4.7
1451 reviews
|Coffee & Tea|Cincinnati, OH 45208

2030 Madison Rd, Cincinnati, OH 45208

(513) 321-3399

https://www.bonbonerie.com/

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About

Whether you're looking for a wedding cake or a lemon tart, The Bonbonerie has the stunningly delicious selection of treats you need. For more than 30 years, Cincinnati, Ohio's favorite bakery has baked unique creations that delight taste buds and warm hearts. From Cincinnati all the way to New York, it seems like everyone's talking about this bakery's mouthwatering treats. The famous bakery has received over 20 awards, including Best of Wedding from The Knot and CityBeat Best, Best Bakery from Cincinnati Magazine, and Best of City Search. The professional pastry chefs behind the magic, Mary Pat Pace and Sharon Butler, believe in making every item both beautiful and delicious. In part, they d

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4.7
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mitmit17 on Trip Advisor

6 months ago

04/06/2021, 14:16 PM
They gave me a used cake! I ordered a cake for my mom's birthday on a holiday weekend. I found out from a family member that earlier that day she picked up her cake she ordered. When she went home she received a call from the BonBonerie saying they had given her the wrong cake and that she needed to bring it back to the store. She drove all the way back and returned the wrong cake, they refused to give her a discount even though this was 100% their fault. Literally 15 minutes later (without me knowing this had occurred) I went to pick up my cake. I gave them my last name received my cake and went home. The next day I was talking to my mother in law on the phone and she asked me if I had ordered a cake from BB. I said yes for my moms birthday and she told me that she was accidently given my cake. She told me she had brought my cake to her house and was told to bring my cake back to the BB. Since she had just returned the cake about 15 mins before my arrival to pick up the cake I assume Bonbonerie gave me this already returned cake, I highly doubt they went and made me a new one. This disgusts me because BB did not tell me this happened. And what if this cake hadn't accidently gone home with my mother in law but instead went home with a perfect stranger, especially during COVID. They should have also given my mother in law a discount or a least free cookies for the inconvenience. Very disappointed and I will never use them again. Plus the opera cream cake was extremely dry.
Respond to negative reviews
Gina Hayes on Facebook

10 months ago

11/28/2020, 11:53 AM
Best place for wedding cakes, delicate and delicious sweets!
Business Response:

Thank you so much!

Paris Weant on Facebook

10 months ago

11/09/2020, 17:20 PM
Very cute place ! Great food!
Business Response:

Thank you so much for your review! We really appreciate it!

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Brandi Auffart on Facebook

a year ago

11/03/2020, 02:47 AM
As a wedding florist, I've had the pleasure of working with BonBonerie on a few wedding cakes recently and I will say their service was top notch! Such a great vendor to have your wedding day :)
Jeffrey S. Koodish on Facebook

a year ago

10/18/2020, 01:21 AM
Ordered some Ribs from Montgomery Inn through Cincyfavorites. As an add on I was able to get a Carrot Cake from here at no additional cost. The cake was excellent and would have been well worth it I had to pay an additional fee.
Business Response:

Thanks for your recommendation! We're so glad you enjoyed it!

Megan Meconi on Facebook

a year ago

10/15/2020, 01:26 AM
I work next door at Widmer's dry cleaning and had just waited on a difficult and insensitive customer, when someone from BonBonerie came in to "boo" us for Halloween with a box of lovely cookies!!! It lifted my spirits and made my day - thank you for spreading kindness in our community!!! Bonbonerie is top-notch baked goods and even better people. ☺☺☺
Business Response:

We're so glad you enjoyed them. Thank you for being a great neighbor!

Kathy Klonowski on Facebook

a year ago

09/27/2020, 05:18 AM
Lots of fun at the Princess Birthstone party. Food was fabulous!!!!
Business Response:

Thanks for your recommendation, we're glad you had a good experience!

Char Miller on Facebook

a year ago

09/14/2020, 01:40 AM
We attended a bridal shower yesterday where BonBonerie cupcakes were served and they were terrible! They were pretty to look at but the moment you took a bite they were horribly dry!! $97.00 for dry, unappetizing cupcakes, no thanks and the customer needs a full refund!!
Business Response:

Hi Char, thank you for your feedback! We've been in contact with the customer and are working with her to make this right. We appreciate you helping bring this to our attention.

Nancy Cantrell Flanary Wallace-Stallard on Facebook

a year ago

09/12/2020, 12:32 PM
It was delightful! Great food, awesome service, and the ambience was spectacular!
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