ajlc1x on Citysearch
14 years ago
04/05/2008, 08:55 AM
Stylists Unreliable - Horrible Service – I visited this salon due to its proximity to my workplace. My first haircut was horrible but they agreed to fix it for free (clearly uneven, random chunks of hair missing, etc.). I liked the stylist who fixed my hair so I went back due to the convenience.
The last time I went I got my eyebrows waxed. I guess everybody has a horrible experience with waxing at least once in their life, and this was mine. The stylist was friendly enough, but obviously clueless. She breathed cigarette breath on my face. She didn't offer to let me look in the mirror at the end, and when I insisted, I could see that it was a bad job - no clean lines, wax still on my face, hairs obviously in places it shouldn't have been, etc.
She tried to fix it and only made it worse and then I asked her to stop all together. By the time I sat down to have my hair cut, my brows were oddly shaped, I still had about 1/2 an inch of wax on my fax and there was a clump of wax in my hair! My stylist was surprised and took a few minutes to work the wax out of my hair. During my cut my hair kept getting stuck on the wax on my face!
At the check out I said that I would appreciate something for my troubles - completely botched brows, and somewhat painful experience and wax still all over me. The manager said that they would be glad to remove it from my bill - DUH! Like I was going to pay for that! What a joke! That was all they offered so I politely told them that while I the one stylist in particular, I wouldn't be visiting the salon again.
The Bottom Line: Bob Steel is obviously a popular salon, but this has negatively affected their attention customer service and quality standards for their stylists. Do not go to the Northside location. I'd recommend finding a smaller salon that actual cares about its customers and wants them to look BETTER rather than WORSE when they leave the salon.