Bluegrass Cellular

Charlotte Jerome 

on Google

2 months ago

Screwed up on my payment. Told then I could only do past due amount. Have done this before. but when she went to process the payment, she came back with the paper and said oh I had an Oopsie it charged the past due and the current bill. I know it’s my fault for getting behind, but this was so unprofessional. Gave me a toll-free number to call for Financial services, which is a joke because you can’t get to a real person they keep wanting you to use the automated assistant. Automatically went through my bank, so it’s done!! A... read more

Jason Bell ,KY 

on Google

4 months ago

This store is a feaking joke! It is not a "verizon" store. It is mearly a front. Any deals that verizon is offering are not worth squat at this location, because they are basically like someone who bought the right to use the verizon name and are making money on the side on every transaction. Now i realize im being screwed! Tried to go in there to start a family plan. I was bringing 3 more people.they would not honor any verizon offers, basically stated that they are not really verizon, just a front. And we have to go to a "... read more

EZ Boy 

on Google

a year ago

They are only there for a commission check. They have 0 knowledge of what Verizon offers and even tell people the wrong plan price. Any questions I had I was told to contact Verizon customer service. Setting up the plan the girl that we got stuck with just ran through everything so she can complete the transaction with out setting up our add on’s, didn’t even look to see if they can do employee discounts like I requested, or any other request I had. She does not know how a trade in works as she gave me the wrong information,... read more

Raegan Thompson 

on Google

a year ago

I switched from AT&T over to Verizon on my wife’s plan. Brittany took care of this for us and set us up with two new iPhone15 pro’s and new Apple Watches. She was amazing to work worth and answered all our questions. Thanks Brittany! 

Ashton Bush 

on Google

a year ago

They are only there for a commission check. They have 0 knowledge of what Verizon offers and even tell people the wrong plan price. Any questions I had I was told to contact Verizon customer service. Setting up the plan the girl that we got stuck with just ran through everything so she can complete the transaction with out setting up our add on’s, didn’t even look to see if they can do employee discounts like I requested, or any other request I had. She does not know how a trade in works as she gave me the wrong information,... read more