Blue Nile, Inc.

April Kelly 

on Google

a week ago

Customer service is terrible. Engagement Ring bought millennia ago in 2009 and within the last 5-7 years anytime we call, or online chat, service is TERRIBLE! Curt responses, scammy like approaches and attitudes, would not buy anything from them ever. 

Mia Baumgardner 

on Google

a month ago

I write this review with a very heavy heart. I was gifted a beautiful bracelet for my college graduation but after only one month of having it the chain broke and it fell off my wrist. I retraced all my steps, making a very honest attempt to find it and get in fixed, but couldn’t. I called Blue Nile customer service seeing if there was anything they could do for me and it was implied that I irresponsibly lost the bracelet and they were not at fault. I had worn this bracelet every day since it was gifted to me and I can say w... read more

Ebru Schiaratura 

on Google

6 months ago

We purchased a Floral Ellipse Diamond Cathedral ring (14k rose gold, 1/3 ct) from Blue Nile in July 2025, paying €3,613 plus over €700 in import taxes to Malta via UPS. The ring looked beautiful, and the diamond itself was nice — however, our experience afterward was extremely disappointing and stressful. By September (on my birthday, 30 September), after only a short period of normal wear, one of the prongs broke and the diamond fell out. Thankfully, we were incredibly lucky to find the diamond the same day. We immediately ... read more

Cameron Landers 

on Google

7 months ago

Worst experience ever. Their fraud detection system would not let me complete purchase even after bank verification of funds. I’ll never do business with them again. Update: Then they give this lame reply about contacting their showroom and how eager they are to help. Clown shoes. I was in their showroom when this happened, so this response is lame. Their sales associates wouldn't help in a reasonable time frame and are more concerned with protecting themselves from charge backs than customer service and making a sale. "Sorr... read more

Derek 

on Google

10 months ago

Working with Sadhbh N on the customer service team was an absolute pleasure. Our conversation consisted of fairly complex questions (regarding shipping to/from another country for servicing, etc.) and a decently large ask, across several chat sessions. Sadhbh remembered the context in each and provided diligent, thoughtful responses which made the purchase and delivery process seamless. It was an excellent experience.