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Blackbaud, Inc.
- Technology
- Charleston, SC
About this business
Blackbaud is the world’s leading cloud software company powering social good. Leading uniquely at the intersection point of technology and social good, we provide cloud software, services, expertise, and data intelligence that empower and connect people to drive impact for social good. We serve the entire social good community, which includes nonprofits, foundations, corporations, education institutions, healthcare institutions, and the individual change agents who support them.
Location details
65 Fairchild St, Charleston, SC, 29492, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I rarely review businesses but the public deserves to know the TOTAL FAILURE OF BLACKBAUD CUSTOMER EXPERIENCE. Here is our story: We operate a non-profit that was founded after our daughter was tragically taken from us by an impaired driver in 2019. As a result, we help others who are dealing with similar, difficult & tragic circumstances. As Blackbaud purports to offer software solutions for entities like ours, we purchased an expensive (for a non-profit like ours) software solution from them in 2023. That is were this stor... read more
I cannot imagine a worse company to work with. I've been stuck with them for 7 years and finally breaking free. Their accounting software simply does not work. Besides the fact that you can't trust the ability to simply log in, you also can't trust the information in reports. At one point, the same report run by 2 users was millions of dollars off, and when a support ticket was opened, the response was that they already knew about the problem and had been working on it since the prior day. There was no outgoing communication... read more
Worked very hard to disengage from this company in a previous role. Posted poor reviews and posted on BBB site - read these comments and recognize the trend. Was sad to see my new company uses a product also owned by Blackbaud for corporate training - sad to see the same problems and hope to see us disengage again soon. Stay clear unless you want to post you own warning one day. ( FYI - maybe my experience is due to the small size of the teams - both companies have less than 2,500 employees - you big guys may be just fine.
Dear Fellow Nonprofit Executives, I wanted to share a cautionary note about my recent experience with a particular SaaS company Blackbaud and their product eTapestry. Initially, their technology appeared to be a valuable asset for small nonprofits like ours. However, the experience has been far from what was promised. Firstly, the company demands an extensive time commitment upfront – about 20 hours of coursework – just to get started with their product. This is a significant ask, especially for small organizations with limi... read more
Frequently asked questions about Blackbaud, Inc.
How is Blackbaud, Inc. rated?
Blackbaud, Inc. has a 3.5 star rating with 30 reviews.
When is Blackbaud, Inc. open?
Blackbaud, Inc. is closed now. It will open tomorrow at 8:00 a.m.
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