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Bikes Online USA
- Retail
- Carlsbad, CA
About this business
Location details
2711 Loker Ave W, Carlsbad, CA, 92010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wanted to give a shout out to Marinela I’m warranty department customer service. We had purchased 2 bikes now from bikes online. The second was an electric bike and we had a problem with a shock losing pressure. We sent an email and had to send them pictures and a video and the part was replaced right away. We accidentally sent to many items back to them, we forgot to take out the bushing. Marinela went the extra mile and got it back to us very quickly. They have always been easy to work with and we will definitely do more b... read more
Ryan and the crew at BikeOnLine are always great! They were out of stock on a lot of items coming off the holiday rush but still found a way to get us what we needed. Repeat customer and loyal fan...
Not only did you send a bike without a part. Not only did you not fix the error before Christmas when it was nice warm outside to ride on winter break. When you sent the replacement part you sent it without the nut! You took additional days and my time to get pictures, which you did not review! You did not address questions, and sent one part without the pair. You never bother to address my question about a quick release seat post. Clearly you don't care about customer service. I am reduced to posting on the Internet and fra... read more
We all get spam sales calls every day, but I just got one of the worst sales calls I can remember from this company... I was on their website earlier today, and I guess they got my phone number because I added a bike to my cart in shop.pay. When the person said where they were calling from and asked me if I was still in the market for a bike, I responded by saying that I did not want sales calls like this and I asked to be taken off of the list. The salesperson's response was "you called us, I'm returning your call." When I ... read more
Great bikes and great prices. But service and after sales support is horrendous and non existent. Don't trust the warranties stated on their website. Bought a superior XF 979 in late 2024. Initial impressions were good. Then part of the frame where the derailleur hanger mounts developed an issue (threads stripped from regular use in less than a month). I contact bikes online and they deal with it in a slow but reasonable manner by replacing the frame under warranty. Makes sense to me given the warranty and that this is a cle... read more
Frequently asked questions about Bikes Online USA
How is Bikes Online USA rated?
Bikes Online USA has a 3.4 star rating with 76 reviews.
When is Bikes Online USA open?
Bikes Online USA is closed now. It will open tomorrow at 9:00 a.m.
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