BIG W Livingston

Zee Kht 

on Google

2 weeks ago

I had a very disappointing experience at Big W Livingston while trying to return some items. A staff member named (Santosh) was extremely disrespectful and unprofessional. The way she spoke to me and her tone were completely unacceptable. She kept blaming me for the curtain packaging, even though the barcode was already inside and I had to double scan another item for the price. Despite explaining this, she continued to insist it was my fault. This is not the level of customer service I expect, and it made the whole experien... read more

Dhurri 

on Google

3 weeks ago

First time leaving a one-star review for Big W Livingston. I’ve shopped here for years with good experiences, but yesterday was unacceptable. While helping my mother choose clothing, I swapped an item with visible lint for another of the same size. A staff member interrupted and questioned me in an interrogative, dismissive tone, brushing off the issue as “just lint.” What was worse, I later overheard her discussing the situation with a colleague and laughing. This was unprofessional, disrespectful, and felt discriminatory. ... read more