Big Rack Shuttle

Toschin Aquino 

on Google

2 months ago

I rarely leave negative reviews, but this experience deserves one. I booked a Crest Shuttle less than 24 hours before my ride. The day before the shuttle, my girlfriend suffered a serious mountain bike crash and fractured her wrist, making it impossible for us to ride. I completely understood that Big Rack Shuttle has a no-reschedule policy, but I hoped they might show a little compassion and make a one-time exception given the circumstances. Instead, I was met with some of the worst customer service I’ve experienced. When I... read more

Daniel J 

on Google

2 months ago

$25 a person is excessive. Not worth it. Greed has taken over. 

Justin Hart 

on Google

3 months ago

I've used this shuttle service for nearly a decade, multiple times a season on the Wasatch routes, never had an issue or missed a shuttle. The driver with the dog Roxy is awesome and the best they have. Occasionally some of the drivers aren't as friendly or personable, but they take care of my rig and show up as scheduled. To all of the negative reviews: Pay attention to detail and you will have no issues, it's that simple really. All of the logistics are clearly communicated throughout the booking process, and they always t... read more

Chris 

on Google

11 months ago

I've shuttled in the past with these guys and they got us to the dropoff just fine. Customer service is pretty bad though, this was their response after I asked them today if they are shuttling due to a recent snowstorm. 

Craig Sandler 

on Google

11 months ago

Stay away from this shuttle company. Rude, arrogant, mean, aggressive, the complete opposite of any actual type of customer service you would expect. Sly was one of the worst employees I have ever come across in my 30 years or traveling. He cannot represent a company and needs to look for something else to do he may enjoy since customer service is not for him. Unable to text clearly, unable to communicate like a human being, unable to accommodate anyone and just outright loud and obnoxious to anyone within ear shot.