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Berkshire Bank
- Banks
- Springfield, MA
About this business
Location details
1363 Allen St Route 21, Springfield, MA, 01118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I have been with this bank for years only to realize after today’s interaction with whom I am assuming is the branch manager that I am only just another account number. They ran an NCH transaction on my account a day early, overdraft my account, sent it to my external vendor then returned the money to my account the next day, then hit me for a $37 return fee. Their position is that I don’t have overdraft facilities. My response is that is deliberate and the transaction should have declined. They responded that the NCH was au... read more
Unprofessional, horrible wait times. I waited 20 min in the teller line only to be told I needed to come inside to complete my transaction, cool so when I come in the same teller should be taking care of me as soon as I walk in right? Well nope! Had to wait another 15 min in line as if people don’t have places to go and thing to do! Won’t ever go back to this trash branch!
They are awesome, they make you feel like a million dollars
So on a whim I walked in to obtain a new checking account as I've relocated to the Springfield area....Super friendly, professional staff greeted me, very knowledgeable and went out of their way to immediately help. Nicole (Manager) and Jacqueline (Customer Service Associate)walked me though my needs and concerns, and made valuable suggestions in providing exactly what I need. So many benefits and features this bank provides...check them out ASAP you wont be disappointed🌟💫 Super powers below💯 *Open on Sat 12-2 *Credit reb... read more
Frequently asked questions about Berkshire Bank
How is Berkshire Bank rated?
Berkshire Bank has a 3.8 star rating with 13 reviews.
When is Berkshire Bank open?
Berkshire Bank is closed now. It will open tomorrow at 9:00 a.m.
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